Best Western Inn & Suites San Diego - Zoo/SeaWorld Area

I was positively surprised by the quality of the room. Although you have to pay to park, and the parking was limited. This may have been due to the fact we stayed on New Year's Eve. I would think if you have to pay to park there would be enough spots. The spots seem to be too small for all the large cars.

Liked: Friendly staff.
Disliked: Small parking spots.

Satisfied Stay

Liked: Close to MCRD and airport. Right off the 8 freeway but a little confusing at the exiting area. Breakfast was good selection.
Disliked: No microwave in the room. Toilet had some issues, had to call maintenance. Have to show your ID to use hotel cart. The paid parking is thru 3rd party source not thru the hotel. If you park on the street, make sure your not planning on leaving, due to it gets full.

Exceptional

Good

Liked: It’s clean and staff is cooperative.
Disliked: The parking is not safe. I paid the money for the pay parking in the hotel area. Still, the stuff was still on from the car in the nighttime.

Exceptional

Liked: Everything nice and clean.
Disliked: Clean pool

Exceptional

Our first room was so...

Liked: House keeping was good
Disliked: The front desk person Emily, or Amelia, not sure her name, was unpleasant, rude, and snobby at almost every interaction. The room that was assigned to us was in a busy area and I said I didn’t want to there. She said that was the only room available even though I was checking in early and it was a Monday. She did not offer me a resolution even after I complained the next morning. She rolled her eyes at my wife during a transaction at the front desk because my wife only had dollar bills on her and didn’t have her credit card turned on and it took a minute for my wife to turn on her credit card. All the other staff members there were service oriantated and friendly but she seemed as if anything we said or did was an inconvenience to her. She was the worse thing about our vacation.

Cheapest price in the location....

Liked: Location was great for Seaworld.
Disliked: Room was dirty, found a roach crawling around in the bathroom. Air conditioner wasn’t working upon arrival. Room seemed a little run down.

Pleasant

Liked: I liked the staff and location.
Disliked: The maintenance was not so great. Bathroom fan was non operational. AC was VERY LOUD so hard to sleep with it on which was needed due to weather. Door to bathroom had water damage.

Bad