Name: Best Western Inn Santa Clara
Address: 4341 El Camino Real, Sunnyvale, CA
Telephone: (888) 428-0221
Rating: 4.25

Liked: Quality staff service and accomodation.
Disliked: Hotel room carpets were filthy. Walked on the carpets for five minutes and my socks were literally black with dirt.

Horrible and not safe

Liked: A fight broke out in the parking lot at 12 AM drunk clients in a lower levelRoom. I was hoping the management would take care of it. I had a 6 AM business meeting in town and was traveling alone so wanted to stay out of things. By 215 am the whole event escalated into weapons fighting screaming, and most of us locked in our rooms as I called 911 since management was not answering the phone and had locked themselves in the office. I finally got a hold of somebody in the office after I called 911 and they said they had tried to get the police there but no one had come for two hours? The police were there within 10 minutes of my 911 call, the front desk manager said he was afraid And I asked why he let it escalate to the violent event when there was screaming and arguing at midnight. It should’ve been handled then. In the morning, I asked for a refund and wanted to check out leaving for the secondNight I booked . I was not staying another night and I was harassed by the management and had to argue to get a check out and any kind of refund. I let them know I had already called Their customer service 800 number at 3 AM when customer service/corporate could not reach them as they did not answer the phone during the event and they wereFiling a management report. Everything was noted on my reservation. Not a safe place to stay, horrible management and best western policies. not letting me check out the next day with a the refund for the night since I had no sleep and was Terrified there alone . It was a nightmare altogether. The worst part of all of it is, I was supposed to stay up the street at another hotel, and when I checked in, I made a point of asking the management about the safety of the area as it’s known for crime he assured me they’ve not had problems at that hotel, and put me on the second story since I was alone. Didn’t seem to matter.
Disliked: Management and crime area