Best Western Huntington Mall Inn, Barboursville

5

Exceptional - 5.0 out of 5

Michelle Fri, 19 April 2024

Exceptional

Had potential but the bad...

Liked: Great Potential, nice lobby, good location and parking, felt safe.
Disliked: The Smell, it was so overwhelming of disinfectant/cigarette smoke

Very good

Liked: The staff members were so friendly, even at 2am. The value you get here is fabulous for the price. Comfortable, clean, and has a spacious mini-fridge! Also, one of the desk workers helped me get a plastic spoon from the locked kitchen when I needed one. Maybe it was a small thing for him, but it really helped me out! In fact, all the employees we interacted with here had such a positive attitude.
Disliked: Although we heard great things about the breakfast, the person who checked us in accidentally told us the weekend breakfast hours instead of the weekday hours and as a result we missed the Monday morning breakfast. It was an honest mistake and I should have double checked the hours listed on the wall or on this app to verify, but it was a little disappointing nonetheless. Despite this, I would still highly recommend this hotel to anyone. If we ever pass through the area again we would definitely book this same location.

Thanks to the staff!

Liked: Even after the Tornado went through the day before the staff was Awesome. Would definitely recommend

Good

Very good

Liked: Clean and breakfast
Disliked: Little disappointed there closed caption is not work

Would stay again

Liked: Breakfast was varied and tasty, staff was very friendly.

Pleasant and a great value....

Liked: Staff were very friendly and welcoming.

Avoid this hotel!!!

Liked: The lady at the front desk was nice.
Disliked: The rooms were filthy. Our first room was not cleaned in the slightest. She checked us in to a room that had dirt on the tables, cigarette ashes on the sink in the bathroom, smudged mirrors, black stuff on the side of the box springs, uncleaned microwave and refrigerator, and worst of all.. a USED CONDOM on the lamp shade.After complaining to the receptionist, she moved us to another room, which was decent, but still made me feel uneasy about the whole stay altogether. I called customer service and they offered only $20 off of our stay cost. I'll never be back to this hotel, and will definitely tell everyone to avoid it at all costs.