Best Western Alamo Suites Downtown Guest Reviews
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1.7 miles from San Antonio centre |
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Kristy Thu, 6 February 2025
AWFUL
Liked: It was somewhat nice.
Disliked: The staff was rude, we had an issue with the people above us. They were so loud we couldn’t go to sleep and we had to be up at 5:45am the next day. We talked to the staff at front desk at 10pm, 11pm and after midnight to please have them help us. The next day the called me to the front desk and they handed me a card to move me to a SMALLER room than I paid for. I was in a 2-bedroom suite that had 4 beds and the wanted me to go into a single room with 3 bed, not enough to accommodate our family size. We told them it would not work it’s to small and why can’t the problem customers move rooms? They then told me they could refund me and I could leave. Again I’m not the problem all we wanted to do was sleep like we are disturbing people but yet we are punished. I told them ummm I leave tomorrow I am not packing up my family to stay at a different hotel for 12 hours that ridiculous. I then said move them, well they did finally but by 10pm they were still above us and they had been act fools and jumping so loud starting at 4pm that day but the front desk lady at 10pm said “we are waiting for them to come back, they are gone.” I said ma’am you can come to my room THEY ARE STILL THERE so finally after 10pm on Saturday we finally got 6 hours of sleep the WHOLE WEEKEND.Now Sunday morning we go to check out and the elevator broke down with my husband in it. Ok stuff happens I get it, but my son who is 15 was yelled out by the front desk because they said he was going up the stairs to many times and said he was playing. UMMMM there is no damn elevator and he was bring all our luggage down plus our friends down and an elderly couple who couldn’t lift it to go down the stairs. Where was your damn staff helping these elderly people??? No my son did it without being ask to help and got yelled at and embarrassed in front of everyone in the breakfast area place.We ask to talk to a manager Friday night, Saturday and the front desk wouldn’t allow us to at all.
Mateo Thu, 6 February 2025
All was good
Liked: al was good. Food was good in the am.
Disliked: the noise at night. I could hear everything going on through out the night. people yelling, walking, fighting, knocking on doors hard.
Crista Thu, 6 February 2025
Excellent value!
Liked: Great breakfast - the breakfast staff was excellent! Uber cost to riverwalk was less than $6.
Disliked: Desk staff not super friendly.
Herrera Mon, 3 February 2025
Exceptional
Haley Mon, 3 February 2025
While it was comfortable, the...
Liked: The room was comfortable and the staff was nice. We were able to book two king beds which was great for us.We arrived late and the staff was super nice and helpful. The check in process was quick which I was grateful for.
Disliked: The smell for one- downstairs hallway smelled like a dead animal while the 3rd floor hallway smelled like dill pickles. It was rather unpleasant. Then this morning we got ready to leave around 7 and the elevator was out of order! We were on the 3rd floor and we had packed a luggage cart but had to carry all of our belongings down three flights of stairs and make several trips. Not the best experience for the money paid...
Mikaël Wed, 29 January 2025
Superb
Almendra Mon, 13 January 2025
Exceptional
Liked: The location was good. Staff was friendly. The room was big.
Disliked: The sink in the restroom. The pictures that are on the Booking.com app need to be updated. The pictures on Booking.com are not what my eyes saw. In person the rooms are a little outdated.
Abner Sun, 12 January 2025
Superb
H Fri, 10 January 2025
Very good
Liked: The quiet area
Ernesto Tue, 7 January 2025
Exceptional