Berjaya Eden Park London Hotel

A great homebase, in a...

Liked: The room was cozy, nice and very well kept, with towels changed daily and the room/bathroom properly cleaned. Everything worked correctly with no complaints on our part.The hotel's staff is nice and the reception desk is always properly manned.Location is simply amazing, with Baywater station literally down the block and Queensway just a short walk away.
Disliked: The centralized heater in the bathroom made it incredibly hot. This isn't really something I feel reasonable to complain about, since it's London and usually a heated bathroom would be a plus. We were simply there in an exceptionally hot week.Breakfast is in Malaysian restaurant, with many options for ethnic cuisine but few continental alternatives. Being an ethnic restaurant, the smell is also pretty strong. I would recommend not getting a breakfast package if you're not used to that or don't appreciate it. I didn't really mind it but it was a bit too much for my partner -- there were plenty of people enjoying it.

Well worth the trip

Liked: Location was very handy.

Very good

Good

Very poor

Liked: The fact ot was near the underground
Disliked: Rooms weren't as advertisedThere was a smell in the roomWalls headboard and carpet very dirtyHad to ask for another room The only thing that was OK was air con Entrance was really niceRooms let it down very much

Exceptional

Loved the hotel would definitely...

Liked: The room more than spacious than most twin rooms. We were very grateful for the air con !! Very clean and welcoming. Ideal location for Hyde Park. Easily accessible by public transport. We were able to get wherever we wanted to be very easily. Had a fantastic weekend.

Quite good. Near to train....

Liked: The food at the restaurant is delicious, featuring a Malaysian menu.
Disliked: I made the booking based on the room facilities that were advertised. However, the room provided (at the first place), did not have any of those facilities and had no air conditioning—only a fan. Since it is currently summer, the room is indeed very hot. The front desk guy simply said, just open the window. how sad. The room was also very small. After lodging a complaint, I had to wait quite a long time to be moved to a new room, but the facilities still did not match what I paid for. The air conditioning in the new room is in very poor condition and full of dust. Hotel lift was also old and narrow.

Be Aware

Liked: Location not too bad for access to Hyde Park which was the only reason we booked this hotel.
Disliked: Very basic hotel. Shower pressure was almost non existent. The lift only took two people and that's it. If you had a large case forget it. Then don't expect to be able to use it at peak times! But, what really boils my blood is them taking security money from guests at check in and then keep a hold of it long after you check out. I'm still waiting on being refunded £50. There is no justification for this and it is not advertised or known at the time of booking.