Badgers Mount Hotel

Friendly staff, comfortable room

Liked: Staff and large room. Food was very good.
Disliked: Would have liked a full length mirror and general decor a bit shabby.

Superb

good

Liked: Room good
Disliked: A bit disappointed as a regular customer that I was unable to cancel my breakfast in the morning and had to pay for it as I had to dash in an emergency

Exceptional

Would stay there again

Liked: Great location, clean and spacious room.
Disliked: Breakfast is expensive

Welcoming pleasant stay.

Liked: The overall experience of my stay was very good, from the ease at booking in, right through to me leaving, it was a very welcoming place.I had the full English breakfast the next morning & I have to say, it really was 1, if not, the best I've had whilst on my travels. I did compliment the chef, as I thought it deserved recognition.
Disliked: If I was being picky, I would say that the rooms could maybe do with a refurb. They're a bit dated, but clean, comfortable & all the amenities that you would expect.

Exceptional

Very good

Liked: Facilities very good. Pool immaculate. Staff helpful and friendly. Grounds kept very nice.
Disliked: Carpet in room very dirty

Avoid at all cost! Scam!

Disliked: Made a booking by mistake for one night at the wrong date and went to the hotel in person shortly afterward to cancel it.I explained the situation to the front desk staff and was told not to worry. That the reservation would be canceled and I’d be refunded. I specifically asked about the refund and was assured once again that there was nothing to worry about. I asked for a confirmation by email, and was promised one.However, the hotel now decided not to refund the booking. Despite my immediate communication and their verbal commitment. The email they sent as a confirmation only states the cancellation, but doesn't mention anything about refunding. The hotel staff now tells me that I have no written proof of their promise to refund me.So, they chose not to honor what was promised. Very disappointed with the lack of integrity and customer service. I would not recommend this place based on how they handled a simple and honest mistake.