Badgers Mount Hotel

Welcoming pleasant stay.

Liked: The overall experience of my stay was very good, from the ease at booking in, right through to me leaving, it was a very welcoming place.I had the full English breakfast the next morning & I have to say, it really was 1, if not, the best I've had whilst on my travels. I did compliment the chef, as I thought it deserved recognition.
Disliked: If I was being picky, I would say that the rooms could maybe do with a refurb. They're a bit dated, but clean, comfortable & all the amenities that you would expect.

Exceptional

Very good

Liked: Facilities very good. Pool immaculate. Staff helpful and friendly. Grounds kept very nice.
Disliked: Carpet in room very dirty

Avoid at all cost! Scam!

Disliked: Made a booking by mistake for one night at the wrong date and went to the hotel in person shortly afterward to cancel it.I explained the situation to the front desk staff and was told not to worry. That the reservation would be canceled and I’d be refunded. I specifically asked about the refund and was assured once again that there was nothing to worry about. I asked for a confirmation by email, and was promised one.However, the hotel now decided not to refund the booking. Despite my immediate communication and their verbal commitment. The email they sent as a confirmation only states the cancellation, but doesn't mention anything about refunding. The hotel staff now tells me that I have no written proof of their promise to refund me.So, they chose not to honor what was promised. Very disappointed with the lack of integrity and customer service. I would not recommend this place based on how they handled a simple and honest mistake.

Superb

Passable

Liked: Convenient location
Disliked: Bedroom had stale damp smell

I would ask the time...

Liked: Nice place. Nice room. Food was good. Pool was good once the massive crowd left.
Disliked: Be warned. The pool is open to the public and they take priority to the guests. We arrived 1 hr and 10min early as we are travelling with a baby which is a nightmare. I explained the situation to Peter and asked if we may be able to use the pool for an hour (happy to pay) before we could get in the room. No was the answer. As they hire out the pool to the public and it’s an insurance issue. The place was heaving. Peter offered “maybe the terrace” but instead directed us down the road to a pub for 1 hr. Came back at 3 which was check in time and there was a line up out the door for the second shift of public pool users. While checking in Peter was having a good old chat to all the local people he knew over the top of us. Was not a good start and we asked for money back but it’s so hard with a baby. We didn’t know the area. It was late. So we stayed.Once all the very loud and drunk day guests left it was as it should be. A place of respite.

Very good

Liked: Eveneing meal was very good (Tapas)
Disliked: Didnt have breakfast - although it is very good, in the past we have found it too much food (would rather pay less for less food)

Superb