Artto Hotel

We arrived unexpectedly early but were immediately looked after and taken to a vacant room. The room and bathroom were clean and tidy, but we felt the windows, paintwork and decor could do with a freshen up. However, that apart, the room was well equipped and comfortable. We will certainly return next time we're in Glasgow (and perhaps ask for a room away from the street).

Liked: Staff amazingly friendly and helpful.
Disliked: Decor in room needed sprucing up.

Passable

Liked: Location; next to Glasgow Central train station and near city centre shops and restaurants.
Disliked: Hotel was in need of many improvements. When we booked in December we were informed that the lift was not working. It still isn't working in August, 8 months later. The bath had marks on it and the grouting on the tiles was dirty. There were holes in the carpet and a stain on an off-white, (dirty?) net curtain.

Passable

Bad

Disliked: Room was dirty, curtains had bad stains pillows old, staff on site was making so much noise, even throughout the evening, no heating in room. Portable heater that smelled like it was going to catch on fire. Toilet didn’t flush properly, room generally dirty.

Very good

Liked: Friendly staff, offered some good suggestions.
Disliked: Lift unavailable, but staff helped with luggage.

Pleasant

Liked: The staff were nice and the location was good
Disliked: The room was run down, cracks and dents in the walls. No elevator but they did mention this.

Very good

Good

Liked: Location
Disliked: Lift broken, poor pint of Cruz Campo

Value at the heart of...

Liked: Superb location, great combo with the bar and Indian restaurant. Extra facilities provided with teas, coffees and biccies.

Exceptional

Liked: Stayed for one night staff from wee arrived till wee checked out first class made most welcome and am a person who emailed afew times with things like mobility and things well exceeded our requirements thank all you amazing staff !!!! Wee went to the Indian resturant on site it was
Disliked: Clutching g at straws? Nothing not to like tbh