Very poor

Liked: It wasn't dirty
Disliked: The only thing I liked was that it wasn't a dirty place. The staff kinda seemed like it was their first time, and the scared look on their faces when I said I prefer to pay with cash instead of using a card. As if cash was forbidden it frowned upon. When it should have been the easiest to handle it seemed to give EVERYONE the hardest time to handle.

Great hotel

Liked: We?re just back from a few nights stay at Andaz Wall Street, really enjoyed ourselves, our room was upgraded to a larger king & had loads of space, really clean & great facilities. We were on the 11th floor & no road noise & there are fast lifts, never had to wait for one. There?s coffee & tea & cookies available in reception 24/7 & wine between 6&7 each day. This Is covered by your resort fee or facilities charge or something. Also various discount vouchers for places around. Staff were very helpful & polite. We were able to check in early & leave our luggage on day of departure. We were celebrating my husbands birthday & there was a bottle of cava/brut with some chocolate covered strawberries left for him with a little note! We?ll definitely return & highly recommend this hotel!!!

Fantastic Venue

Liked: Got a fantastic rate due to the Thanksgiving Holiday so knew it would be good but not as good as it turned out. Extremely helpful staff, suite was very clean and comfortable with lots of free stuff to make the stay even more pleasant.
Disliked: Nothing

Great place, great staff

Liked: We intentionally avoided time square hotels. Lots to see and do in the financial district. Nice hotel. Spacious rooms. Breakfast included. All the staff in the kitchen are very nice. Housekeeper was great too. They provided us with snacks and wine on Thanksgiving. Really nice touch. Free wine and cookies too. Nothing not to like.
Disliked: First night we got hot. They don?t have a/c so turn off heater if you like to sleep in cooler temps.

Superb

Liked: Everything. Bathroom was amazing. Bedroom was amazing. Refreshments in the refrigerator was great to have complimentary. Helps not having to go to a vending machine or outside.
Disliked: Staff didn?t come and make up bed and didn?t bring new towels/soap for bathroom. Had to call for those items to be brought to room.

Superb

Exceptional

Exceptional

Liked: Location was excellent
Disliked: Very noisy..when making complaint ... the problem had not been handled. the room adjacent had the issues