Anantara Palazzo Naiadi

Exceptional

wonderful stay and I hope...

Liked: I was upgraded to a suite, which was beautiful and clean.
Disliked: I cannot think of anything.

I would like to express...

Liked: كا شي

Superb

Can't wait to be back!

Liked: Location, ambiance and room
Disliked: The spa and pool were on different floorsWalking through the bar to go to the pool was awkward

We stayed with our 10-year-old...

Liked: Beautiful property, good location, fantastic bar and restaurants, amazing staff.

Disappointing Stay at a Trusted...

Liked: The location is good, near a metro station and walkable to a fair few monuments.
Disliked: Firstly, the pool was closed—and at no point during the booking process was this made clear. We were travelling with a 9-year-old who had been really looking forward to it, so this was a big letdown. We requested a refund, but only received a response three days later, saying it wasn’t possible and that we could instead change the booking to different dates. Which felt a bit unrealistic—who knows when they’ll be returning to the same destination?We’ve stayed at several Anantara properties before, and frankly, the appropriate response would’ve been to offer a cancellation with credit that could be used at any Anantara location.In the end, we chose to stay. Unfortunately, the experience didn’t improve. Upon arrival, the receptionist, Timur, was confrontational, insisting we present the physical debit card used to make the booking—even though the accommodation was fully prepaid. The card had expired at the end of March, and we couldn’t understand why it was necessary.There was little effort to make us feel welcome. When we voiced our disappointment, they offered an upgrade to a duplex suite, but it lacked any charm—less appealing than a decent Airbnb. As compensation, we were also given a few extra toiletries.Unfortunately, by that point, the damage was already done.In addition, the breakfast spread was underwhelming at best. I’m not sure what others were raving about—unless they genuinely have cake for breakfast every day. It certainly didn’t live up to the standard we’ve come to expect from an Anantara property.

Exceptional

Too much over priced for...

Liked: Staff service
Disliked: Small room