Name: AmericInn by Wyndham Oswego
Address: 1050 Douglas Road, Oswego, IL
Telephone: (888) 416-0458

Superb

Love this place

Liked: 3rd time staying here and each experience has been great

Poor

Liked: Location and staff
Disliked: When we got to our room one of the beds was not made and obviously slept in. Our key cards wouldn’t work even after they gave us 2 new ones. The pool closed early both night we were there and opened late so we could swim as we were gone during the day. The sauna was used as a storage closet so couldn’t use that either. Breakfast was mediocre.

We enjoyed our stay and...

Liked: The room was clean and very comfortable. The internet was good, just not real fast. Which was fine with us. The staff overall was very nice and helpful. The breakfast wasn't all that good. It was waffles and cereal. With my husband not eating bread, it wasn't acceptable for us. The swimming pool was very nice and we enjoyed it. We really liked that you have to use a room key to get into it making it somewhat private.
Disliked: When booking this stay, I stated that I was bringing my service animal with me. Once we got to the hotel, my husband was signing the paperwork and there was a pet charge on there. I told the lady that I had put on my reservation that I was bringing a service animal with me. Once I showed the service animal badge, she said she was going to have to talk to her manager. Once she stepped away to talk to the manager, I took the signed paperwork and put it in my purse. She came back and said the manager said it was okay to take that charge off and wanted the paperwork back. I refused. She printed out new paperwork with that charge removed. I felt like if I hadn't taken the first set of paperwork that was signed, they would have used it. Another thing is when I was booking it, I asked to pay at the hotel. Before I got there, it was already charged to my card. Also, the hotel gives Military Discounts but wouldn't give it to us because we had booked through an app. The swimming pool was nice but on the website, it stated that there was a sauna. The sauna and the shower at the pool were locked and filled with supplies. The website stated they had a breakfast, it wasn't acceptable to us. My husband can't eat a lot of bread and sugar. The breakfast was waffles and cereal. So we didn't eat the breakfast. One thing that did make us feel uncomfortable, was there were men sitting outside in their cars. I guess they were drivers. Other than that it was nice.

Very good

Disliked: No eggs or meat for breakfast on a Thursday morning :(

Perfect

Liked: I felt like there could’ve been more of a selection especially if I payed 180 for a night
Disliked: There was nothing I didn’t like I enjoy everything