AmericInn by Wyndham Oswego

Not bad, not great either

Liked: The facility itself, reception area was beautiful. The outside was clean and tidy. No garbage laying around. Hallways were free from clutter. Carpet was clean, as well as the rooms.
Disliked: The rooms were clean, but they were very uncomfortable beds and pillows. The pillow was actually hard. The mattress's weren't much better. I paid for the hotel online. When I arrived for the check in, they advised that I needed to present my card for them to have a hard copy of it. I paid it online and was not expecting to need my actual card in hand. I have that information on my phone. Therefore, I did not bring it. I had to pay cash for my room instead and cash for my deposit. It literally was all the cash I had on me and had to use some change. So, was disappointed in that. Accepted the fact that I needed to leave a cash deposit for them to inspect the room before we let. But in today's world, I would think they would have the ability to use apple pay. Especially when I paid for the room when booking it. The free breakfast was kind of a problem. The only hot thing they had was a waffle maker, which is fine. But there was no batter to make a waffle. This was at 0800. Surprised me that it was empty at that time. Received the batter from the receptionist and made our waffles. All well and good, except then the syrup was out. The coffee pots were empty. It just was not kept up on. But when it is the person that is checking customers in and out it was kind of difficult for her.The final thing was, again the poor reception girl, had to clean up someone's mess they made with the waffle makers. Only one of them was working and someone put batter in the one that was turned off. I agree, it was a mess. Her anger was very apparent. She started banging things around, complaining pulled the garbage out and had it sitting in the middle of the floor. It was just a mess, and I completely understand her frustration. However, it is not a very good impression to give to customers that were trying to eat breakfast.

Pleasant

Liked: Closed to the place we needed to go.
Disliked: Charged us early check-in for waiting on the entrance. The only protein option during breakfast was yogurt.

Great location but could easily...

Liked: The breakfast bar had a great selection.Perfect location for what we required. Close to restaurants etc.
Disliked: One day they'd had a party in the pool and there was pizza in it. Ruined it for us and we didn't go in it again.

Very good

Superb

Love this place

Liked: 3rd time staying here and each experience has been great

Poor

Liked: Location and staff
Disliked: When we got to our room one of the beds was not made and obviously slept in. Our key cards wouldn’t work even after they gave us 2 new ones. The pool closed early both night we were there and opened late so we could swim as we were gone during the day. The sauna was used as a storage closet so couldn’t use that either. Breakfast was mediocre.

We enjoyed our stay and...

Liked: The room was clean and very comfortable. The internet was good, just not real fast. Which was fine with us. The staff overall was very nice and helpful. The breakfast wasn't all that good. It was waffles and cereal. With my husband not eating bread, it wasn't acceptable for us. The swimming pool was very nice and we enjoyed it. We really liked that you have to use a room key to get into it making it somewhat private.
Disliked: When booking this stay, I stated that I was bringing my service animal with me. Once we got to the hotel, my husband was signing the paperwork and there was a pet charge on there. I told the lady that I had put on my reservation that I was bringing a service animal with me. Once I showed the service animal badge, she said she was going to have to talk to her manager. Once she stepped away to talk to the manager, I took the signed paperwork and put it in my purse. She came back and said the manager said it was okay to take that charge off and wanted the paperwork back. I refused. She printed out new paperwork with that charge removed. I felt like if I hadn't taken the first set of paperwork that was signed, they would have used it. Another thing is when I was booking it, I asked to pay at the hotel. Before I got there, it was already charged to my card. Also, the hotel gives Military Discounts but wouldn't give it to us because we had booked through an app. The swimming pool was nice but on the website, it stated that there was a sauna. The sauna and the shower at the pool were locked and filled with supplies. The website stated they had a breakfast, it wasn't acceptable to us. My husband can't eat a lot of bread and sugar. The breakfast was waffles and cereal. So we didn't eat the breakfast. One thing that did make us feel uncomfortable, was there were men sitting outside in their cars. I guess they were drivers. Other than that it was nice.

Very good

Disliked: No eggs or meat for breakfast on a Thursday morning :(