Thistle Marble Arch Guest Reviews
Write a review
Write a review
Khalid Mon, 14 July 2025
Good location but customer service...
Liked: Very good location on Oxford street across the road from Hyde Park and Primark
Disliked: The service corridor was attached to my room and and so happen that they were doing construction work which woke me up very early.I called the reception asking them for an hour or 2 to check out to have little more sleep instead of the noise and hammering on my wall in the morning and all they said sorry we cannot give you more than 30 minutes. I had a headache and had to leave earlier because it was really frustrating. When I checked our I informed them about the incident and showed them pictures of the construction work and all they said is Sorry! Very disappointing even though I am a frequent guest but again all they have done is saying sorry.
Khalid Mon, 14 July 2025
Great location
Liked: Great location on oxford street next to the underground station, Hyde park and Oxford StreetReception were very nice and helpful and allowed me to check in at 11am
Disliked: N/A
Sian Mon, 14 July 2025
Exceptional
Cotten Mon, 14 July 2025
Exceptional
Liked: Lovely hotel and very comfortable.
Disliked: Nothing.
Graham Mon, 14 July 2025
Tried to check in at...
Liked: Location ideal for Hyde Park
Disliked: Rooms not ready at 3pm huge queue for check in, waited well over an hour to get access to 2nd room.Some of our party left luggage after check out was chaotic staff arguing in front of customers…..seemed overwhelmed!
John Sun, 13 July 2025
We were in London for...
Liked: A very good location with comfortable room.Staff were very helpful and pleasant trying to deal with check-in and luggage storage.
Disliked: Long queue at check-in and an overstretched concierge service
Abdalaziz Sun, 13 July 2025
Exceptional
Kieren Sun, 13 July 2025
Great spot, good rooms, okay...
Liked: Location is terrific, rooms are good. Bed was lovely in the king room. Excellent duvet. Cooling worked well.
Disliked: Check in was a nightmare. The staff failed to stagger check in times so there was a massive rush and almost an hour delay getting to our room. Executive lounge is very limited in selections and very small. There is visual damage on some walls, doorways and corridors that detract from the otherwise high end feel. Minibar in the room has one tiny bag of popcorn and a handful of drinks. Robes and slippers mentioned in the booking and ad were absent.
Amir Sat, 12 July 2025
Superb
Moacir Sat, 12 July 2025
Bad
Disliked: no lifts, poor bedroom