Aloft New Orleans Downtown Guest Reviews
Write a review
Write a review
Victor, Houma
Room was not worth $196.00 for a 1 night stay. No windows in my hotel room. Carpet wasn't very clean. I came back to the hotel to get something I had forgotten and ended up falling asleep so my fiancée tried to come up to the room because she was wondering what happened to me. Well that didn't happen because the front desk employees for Aloft said that the room was in my name only, and since she didn't have a key and she didn't remember the room number, they did not allow her access to our room. They told her she could sleep on the side walk. So naturally my fiancée got offended and got highly upset and the cops were called and she was arrested and taken to Orleans Parish Prison and I woke up alone and had no clue what had happened until damn near check out time. The entire issue could have been solved and she could have been escorted to our room if the Aloft personnel would have simply taken a few minutes to go look at surveillance video of me and her checking into the hotel and entering our room together. As well as additional videos of me and her leaving and entering the hotel lobby together at least 3 more times in a 3 to 4 hour period! I'll never stay at an Aloft hotel in New Orleans or worldwide. And I'll definitely not be using ConcertHotels.com. Total waste of money and a show of complete disrespect and common sense on behalf of Aloft employees. Not to mention the additional $130.00 fine we had to pay thanks to the incompetent Aloft personnel on shift early Sunday morning!
Liked: Shower Size.
Disliked: Treatment of my fianceé!
Nicole, Lafayete, visiting Smoothie King Center
Liked: I can't wait to go again. Aloft is amazing.
Disliked: A/C needs to cool better.
Charles Thu, 17 July 2025
Good
Kanedria Thu, 17 July 2025
Pleasant
Liked: Asthetic of the room
Disliked: The bathroom setup was a little cramped and the shower waa too close to the toilet had trouble opening the door
Kelsey Wed, 16 July 2025
I wouldn’t say it was...
Liked: Looked alright, nice staff
Disliked: The shower handlebar was loose and had a lot of scale on it. The room would be set to 65 while we’re gone and it was still soooo hot and humid inside! The vent by the door was actually blowing hot air lol. Bathroom only had 1 sink but it was not in the middle? But to the side. Fridge under sink was musty. The toilet would flush like a ghost screaming ;( so loud and scary.
La-keisha Wed, 16 July 2025
Very good
Sherman Tue, 15 July 2025
Exceptional
Liked: The young woman whose name is Kanyeah was fantastic and she was very nice and professional and she was really helpful.
Moore Tue, 15 July 2025
Great Stay
Liked: Hotel was clean, staff was courteous and friendly. 1 block from Bourbon Street. Walkable to many restaurants and trolley Car, bus line. Great location
Disliked: Wish they had a microwave in the room.
Derek Sun, 13 July 2025
Excellent
Liked: The location was ideal. Friendly staff and the pool table and games were very nice to have
Clarissa Thu, 10 July 2025
Very good
Travante Mon, 7 July 2025
Exceptional
Travante Mon, 7 July 2025
Exceptional