Aloft New Orleans Downtown Guest Reviews
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Victor, Houma Wed, 2 August 2017
Room was not worth $196.00 for a 1 night stay. No windows in my hotel room. Carpet wasn't very clean. I came back to the hotel to get something I had forgotten and ended up falling asleep so my fiancée tried to come up to the room because she was wondering what happened to me. Well that didn't happen because the front desk employees for Aloft said that the room was in my name only, and since she didn't have a key and she didn't remember the room number, they did not allow her access to our room. They told her she could sleep on the side walk. So naturally my fiancée got offended and got highly upset and the cops were called and she was arrested and taken to Orleans Parish Prison and I woke up alone and had no clue what had happened until damn near check out time. The entire issue could have been solved and she could have been escorted to our room if the Aloft personnel would have simply taken a few minutes to go look at surveillance video of me and her checking into the hotel and entering our room together. As well as additional videos of me and her leaving and entering the hotel lobby together at least 3 more times in a 3 to 4 hour period! I'll never stay at an Aloft hotel in New Orleans or worldwide. And I'll definitely not be using ConcertHotels.com. Total waste of money and a show of complete disrespect and common sense on behalf of Aloft employees. Not to mention the additional $130.00 fine we had to pay thanks to the incompetent Aloft personnel on shift early Sunday morning!
Liked: Shower Size.
Disliked: Treatment of my fianceé!
Nicole, Lafayete, visiting Smoothie King Center Wed, 15 July 2015
Liked: I can't wait to go again. Aloft is amazing.
Disliked: A/C needs to cool better.
Victoria Sat, 1 August 2020
James Sat, 1 August 2020
Shaneil Wed, 29 July 2020
Liked: It was safe, clean, and staff amazing. Safety precautions were in place.
Disliked: Parking was inconvenient I used valet which is the best option and $40. Unfortunately due to Covid in- house restaurant, pool and bar were closed. Not holding the pandemic against them though. Beyond there control. It was a very pleasant stay.
Tatyana Tue, 28 July 2020
Myneisha Sun, 26 July 2020
Anonymous Thu, 23 July 2020
Liked: I love everything
Disliked: I WISH THE POOL WAS OPEN WE HAD TO GO TO ANOTHER HOTEL JUST TO GET IN THE POOL OVERALL THE ALOFT WAS GREAT!!!
Joshua Thu, 23 July 2020
Tatayana Sun, 19 July 2020
William Sat, 18 July 2020
Ronald Tue, 14 July 2020