Aloft New Orleans Downtown Guest Reviews
Write a review
|< 0.1 miles from New Orleans centre|
Write a review
Victor, Houma Wed, 2 August 2017
Room was not worth $196.00 for a 1 night stay. No windows in my hotel room. Carpet wasn't very clean. I came back to the hotel to get something I had forgotten and ended up falling asleep so my fiancée tried to come up to the room because she was wondering what happened to me. Well that didn't happen because the front desk employees for Aloft said that the room was in my name only, and since she didn't have a key and she didn't remember the room number, they did not allow her access to our room. They told her she could sleep on the side walk. So naturally my fiancée got offended and got highly upset and the cops were called and she was arrested and taken to Orleans Parish Prison and I woke up alone and had no clue what had happened until damn near check out time. The entire issue could have been solved and she could have been escorted to our room if the Aloft personnel would have simply taken a few minutes to go look at surveillance video of me and her checking into the hotel and entering our room together. As well as additional videos of me and her leaving and entering the hotel lobby together at least 3 more times in a 3 to 4 hour period! I'll never stay at an Aloft hotel in New Orleans or worldwide. And I'll definitely not be using ConcertHotels.com. Total waste of money and a show of complete disrespect and common sense on behalf of Aloft employees. Not to mention the additional $130.00 fine we had to pay thanks to the incompetent Aloft personnel on shift early Sunday morning!
Liked: Shower Size.
Disliked: Treatment of my fianceé!
Nicole, Lafayete, visiting Smoothie King Center Wed, 15 July 2015
Liked: I can't wait to go again. Aloft is amazing.
Disliked: A/C needs to cool better.
Moorhouse Sat, 18 May 2019
Robert Sun, 12 May 2019
Liked: Ok location.
Disliked: Was a little more like a hostel than a hotel
Elise Sun, 12 May 2019
Anonymous Sun, 12 May 2019
Liked: Nice staff's at check in...
Disliked: Sheets had holes in it.. Not enough USB plugs..
Erin Wed, 8 May 2019
Liked: Staff, no pet fee, great location, comfortable and large room
Disliked: Requested and booked a King online, only to be given two queens.
Christine Wed, 8 May 2019
Comfortable and quiet stay
Liked: The room was very spacious.
Disliked: Bathroom was a little small and the air conditioning could have worked better.
Kimberly Tue, 7 May 2019
Comfy and great location!!!
Liked: Jessica made us feel so welcomed when we arrived...
Disliked: The pool area, the sun never got around the buildings
Damon Sun, 5 May 2019
Disliked: The room didn't have a window , didn't know what time of day it was
Joann Sat, 4 May 2019
Ron Tue, 30 April 2019
Liked: The staff was great!