Aloft New Orleans Downtown Guest Reviews
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|< 0.1 miles from New Orleans centre|
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Victor, Houma Wed, 2 August 2017
Room was not worth $196.00 for a 1 night stay. No windows in my hotel room. Carpet wasn't very clean. I came back to the hotel to get something I had forgotten and ended up falling asleep so my fiancée tried to come up to the room because she was wondering what happened to me. Well that didn't happen because the front desk employees for Aloft said that the room was in my name only, and since she didn't have a key and she didn't remember the room number, they did not allow her access to our room. They told her she could sleep on the side walk. So naturally my fiancée got offended and got highly upset and the cops were called and she was arrested and taken to Orleans Parish Prison and I woke up alone and had no clue what had happened until damn near check out time. The entire issue could have been solved and she could have been escorted to our room if the Aloft personnel would have simply taken a few minutes to go look at surveillance video of me and her checking into the hotel and entering our room together. As well as additional videos of me and her leaving and entering the hotel lobby together at least 3 more times in a 3 to 4 hour period! I'll never stay at an Aloft hotel in New Orleans or worldwide. And I'll definitely not be using ConcertHotels.com. Total waste of money and a show of complete disrespect and common sense on behalf of Aloft employees. Not to mention the additional $130.00 fine we had to pay thanks to the incompetent Aloft personnel on shift early Sunday morning!
Liked: Shower Size.
Disliked: Treatment of my fianceé!
Nicole, Lafayete, visiting Smoothie King Center Wed, 15 July 2015
Liked: I can't wait to go again. Aloft is amazing.
Disliked: A/C needs to cool better.
Kristi Fri, 6 September 2019
Liked: Everything was awesome. Location staff friendly
Disliked: No microwave in room. Had to go to lobby to heat left over food
Jandee Thu, 5 September 2019
Overall it was an ok...
Liked: I like the ambience. The colors when you walk into the hotel we?re vibrant and welcoming. I also like the modern look of the hotel. Really nice!
Disliked: I did not like that something was going on with the water. I went to take a shower and the water was scolding hot! That could?ve been hazardous to a child. The next day, while showering, the water cut completely off. The staff did not tell me about the water issues until check out, after I paid 300.00 for 1 night. The receptionist didn?t even offer up a coupon for breakfast or a discount for the matter. Very disappointing.
Anonymous Tue, 3 September 2019
Liked: Very clean and the staff was so friendly
Shamika Mon, 2 September 2019
Anonymous Fri, 30 August 2019
Overall it was okay.
Liked: The location
Disliked: No windows to the room. Valet service was very slow.
Andre Tue, 27 August 2019
Richard Mon, 26 August 2019
Fantastic location, reasonable price, Tesla...
Liked: Despite some confusion over parking which we were told by Reservations was free for Electric Vehicles (it wasn?t, which pushed the price up significantly by $45/day and we probably wouldn?t have stayed) the place is really good. More expensive than we planned but it was worth it. The place feels new and clean and the location is sensational.
Disliked: Aside from the initial confusion over parking, the rest was good. The layout of the Restroom was a little odd and turning on any lights or using the toilet wakes your partner up. It definitely wasn?t the place to stay if you want privacy from your partner!! Flash looking but not very practical.
Anonymous Mon, 26 August 2019
Most Recent Visit
Liked: Same clean rooms and locally convenient to dining, shopping, and entertainment.
Disliked: The staff wasn't as friendly as I've seen in the past.
Dale Sat, 24 August 2019
Disliked: Room was small and simple.
Anonymous Fri, 23 August 2019