Aloft New Orleans Downtown Guest Reviews
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|< 0.1 miles from New Orleans centre|
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Victor, Houma Wed, 2 August 2017
Room was not worth $196.00 for a 1 night stay. No windows in my hotel room. Carpet wasn't very clean. I came back to the hotel to get something I had forgotten and ended up falling asleep so my fiancée tried to come up to the room because she was wondering what happened to me. Well that didn't happen because the front desk employees for Aloft said that the room was in my name only, and since she didn't have a key and she didn't remember the room number, they did not allow her access to our room. They told her she could sleep on the side walk. So naturally my fiancée got offended and got highly upset and the cops were called and she was arrested and taken to Orleans Parish Prison and I woke up alone and had no clue what had happened until damn near check out time. The entire issue could have been solved and she could have been escorted to our room if the Aloft personnel would have simply taken a few minutes to go look at surveillance video of me and her checking into the hotel and entering our room together. As well as additional videos of me and her leaving and entering the hotel lobby together at least 3 more times in a 3 to 4 hour period! I'll never stay at an Aloft hotel in New Orleans or worldwide. And I'll definitely not be using ConcertHotels.com. Total waste of money and a show of complete disrespect and common sense on behalf of Aloft employees. Not to mention the additional $130.00 fine we had to pay thanks to the incompetent Aloft personnel on shift early Sunday morning!
Liked: Shower Size.
Disliked: Treatment of my fianceé!
Nicole, Lafayete, visiting Smoothie King Center Wed, 15 July 2015
Liked: I can't wait to go again. Aloft is amazing.
Disliked: A/C needs to cool better.
Ngoc Fri, 31 December 2021
Expected the worst but was...
Liked: I read the horror reviews on TripAdvisor about how unclean it is supposed to be and had second thoughts about the property but alas it was too late for refund. After checked-in snafu I was given a nice room with decent city view without having to ask for it. Room is pretty clean. Was the nooks and cranys a bit dusty? Yes, but this aint Park Hyatt. For the price, it's great value compared to AirBNB wanting $100 "cleaning fees". My room was well air-conditioned upon arrival and noise-insulated. Had neighbours but did not hear a thing. Location is great, close to lots of good eats.2 dogs stay for free. Hard to beat that with these hotels wanting a pound of flesh for your tiny dogs accommodations.Pro tip on parking: There are tons of garage nearby with Clarke Garage being the cheapest ($20 a day). No in/out privilege, but you can access stuffs in your vehicle 24/7. Don't waste time on valet.
Disliked: 1) Booking.com needs to provide the hotel with a reference they can look up. Literally spent 15 minutes trying to check in. That's the last thing I want to do after an 8 hours drive.2) Water pressure is pathetic. Had to flush my Chernobyl of a morning dump (after all those soul food) like 7 times........... Shower water pressure is poor.
Harney Thu, 23 December 2021
staff were awesome and helpful...
Liked: I loved everything about the hotel rooms were clean a beautiful
Britney Tue, 21 December 2021
It wasn?t as good as...
Liked: Location was good
Disliked: Staff was unfriendly. Rooms were dirty and unkept.
Ashton Mon, 13 December 2021
Nice one night stay with...
Disliked: No window in room
Lauren Mon, 6 December 2021
Hallie Mon, 6 December 2021
Tesia Tue, 30 November 2021
Liked: Cheap parking around the hotel.
Disliked: The Upgrades in the room could be better I.e Columbia, Aloft in SC has Netflix in all the rooms in the television I think that would be cool to switch out the TVs.
Velma Mon, 29 November 2021
Liked: The staff was very informative and friendly.
Disliked: No complaints.
Fredyfrescoo Tue, 16 November 2021
Michelle Sun, 14 November 2021
Had a great time, hip...
Liked: Modern, new, clean and downtown.
Disliked: Very pricey