Aloft New Orleans Downtown Guest Reviews
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< 0.1 miles from New Orleans centre |
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Victor, Houma Wed, 2 August 2017
Room was not worth $196.00 for a 1 night stay. No windows in my hotel room. Carpet wasn't very clean. I came back to the hotel to get something I had forgotten and ended up falling asleep so my fiancée tried to come up to the room because she was wondering what happened to me. Well that didn't happen because the front desk employees for Aloft said that the room was in my name only, and since she didn't have a key and she didn't remember the room number, they did not allow her access to our room. They told her she could sleep on the side walk. So naturally my fiancée got offended and got highly upset and the cops were called and she was arrested and taken to Orleans Parish Prison and I woke up alone and had no clue what had happened until damn near check out time. The entire issue could have been solved and she could have been escorted to our room if the Aloft personnel would have simply taken a few minutes to go look at surveillance video of me and her checking into the hotel and entering our room together. As well as additional videos of me and her leaving and entering the hotel lobby together at least 3 more times in a 3 to 4 hour period! I'll never stay at an Aloft hotel in New Orleans or worldwide. And I'll definitely not be using ConcertHotels.com. Total waste of money and a show of complete disrespect and common sense on behalf of Aloft employees. Not to mention the additional $130.00 fine we had to pay thanks to the incompetent Aloft personnel on shift early Sunday morning!
Liked: Shower Size.
Disliked: Treatment of my fianceé!
Nicole, Lafayete, visiting Smoothie King Center Wed, 15 July 2015
Liked: I can't wait to go again. Aloft is amazing.
Disliked: A/C needs to cool better.
Netta Wed, 13 March 2024
Very good
Kewanna Mon, 11 March 2024
Very good
Liked: The hotel ambiance is nice and the location was central to downtown and bourbon
Disliked: The parking garage attendant was a disappointment
Shandria Mon, 11 March 2024
Exceptional
Liked: Didn’t eat breakfast
Disliked: Parking valet team was rude to my family
Ally Sun, 10 March 2024
Exceptional
Stevondria Thu, 7 March 2024
Everything was ok except for...
Liked: The location was great. It was the right distance. The day time staff was friendly. The hotel was very nice and decor was nice as well.
Disliked: One of the staff members from night shift was extremely rude. I wasted a drink mistakenly and when I informed her about it, she walker off from me and did say anything. I even offered to get it up. She walked back passed again me and didn’t say a word. Didn’t say hey someone will get it up or anything. I had to find her and ask if i could have a paper towel or mop to get it up then she pointed to the security and said he would do it. She was so rude. The security guard was very nice. They also should explain the details of the deposit and how it works. Booking had the deposit as $100 but when i got there i had to give an additional $50. It went towards parking so it worked out but could have explained it alot better.
Cory Tue, 5 March 2024
Exceptional
Jasmine Mon, 4 March 2024
Exceptional
Juanel Mon, 4 March 2024
Exceptional
James Sun, 3 March 2024
Exceptional
Yagmur Sun, 3 March 2024
Superb