Aloft New Orleans Downtown Guest Reviews
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Victor, Houma
Room was not worth $196.00 for a 1 night stay. No windows in my hotel room. Carpet wasn't very clean. I came back to the hotel to get something I had forgotten and ended up falling asleep so my fiancée tried to come up to the room because she was wondering what happened to me. Well that didn't happen because the front desk employees for Aloft said that the room was in my name only, and since she didn't have a key and she didn't remember the room number, they did not allow her access to our room. They told her she could sleep on the side walk. So naturally my fiancée got offended and got highly upset and the cops were called and she was arrested and taken to Orleans Parish Prison and I woke up alone and had no clue what had happened until damn near check out time. The entire issue could have been solved and she could have been escorted to our room if the Aloft personnel would have simply taken a few minutes to go look at surveillance video of me and her checking into the hotel and entering our room together. As well as additional videos of me and her leaving and entering the hotel lobby together at least 3 more times in a 3 to 4 hour period! I'll never stay at an Aloft hotel in New Orleans or worldwide. And I'll definitely not be using ConcertHotels.com. Total waste of money and a show of complete disrespect and common sense on behalf of Aloft employees. Not to mention the additional $130.00 fine we had to pay thanks to the incompetent Aloft personnel on shift early Sunday morning!
Liked: Shower Size.
Disliked: Treatment of my fianceé!
Nicole, Lafayete, visiting Smoothie King Center
Liked: I can't wait to go again. Aloft is amazing.
Disliked: A/C needs to cool better.
Diamond Sat, 16 August 2025
Trel, the front desk clerk...
Liked: Trel, the front desk clerk was really nice and super helpful.
Disliked: paying for breakfast, although we chose to go out anyways.
David Sat, 16 August 2025
Good
Liked: Location was great. Room had comfortable beds.
Disliked: Bathtub wouldn't drain. Doors were a little beat up. Rhe shampoo and shower gel bottles are attached to the wall, but completely empty. No bathmat.
Tee Wed, 13 August 2025
Good
Nathan Sun, 10 August 2025
Great stay. I really enjoyed...
Liked: Location was great!
Purvis Sat, 9 August 2025
Exceptional
Patrice Sat, 9 August 2025
Good
Sandra Wed, 6 August 2025
Very good
Moore Mon, 4 August 2025
Bad people manage this hotel
Liked: Absolutely NOTHING.
Disliked: I got assaulted in the hotel lobby after hours, and the staff didn't do anything to help me. The night manager, the security guard, and the daytime manager didn't care at all. They made me feel unsafe. Booking.com cares, and we're going through the process to right this injustice. Thank you, Booking.com!
Terrence Mon, 4 August 2025
Exceptional
Gary Sat, 2 August 2025
Great time at Aloft!
Liked: The layout.
Disliked: Nothing