Fabulous- thank you

Liked: Very comfy beds. Room size great for nyc
Disliked: Small bathroom needed hooks for wet towels and to hold toiletry bags. Could also use narrow shelf on back wall for toiletries, and hand towel holders near sink. Lots of empty wall space in bathroom that could maximize dtorage. Mirror in bedroom area would also be helpful

Pleasant

Disliked: Very very small rooms, not much light at all

Exceptional

super tiny room but clean,...

Liked: there is only vegetarian selection for the meal - the other ones look delicious, but are pre-made with meat. would be great to have a different selection other than plain greek yogurt with berries would be wonderful. butler.com is a fantastic strategic partnership - great choice by the hotel to offer this service to guests. front desk staff Michalina was attentive, polite and very helpful (gave me directions, called a cab, was such a sweetheart)
Disliked: $500 for a tiny, tiny room is crazy - but, suppose this is the NYC market had a scary "cab" ride from penn train station to the hotel. would be helpful if the hotel would post FAQs about average cost for cab transportation from common places in NYC.

I had a good stay,...

Liked: I liked the fact that it was a five minute walk from job at the World Trade Ctr
Disliked: The only thing I didn?t like was that the room was very compact. It would have been better if there was a lounge chair in the room and a fridge.

Exceptional

I?ve had better experiences.

Liked: Location
Disliked: I was very disappointed with the staff. I wasn?t greeted when I walked in, upon checking in I was told my total for the night after taxes/fees & incidentals would be $150 for my 1 night stay. When I check my bank account I notice the $128 transaction for the night that I had already anticipated. However there was an additional charge of $150 for incidentals. This was not specified to me when I checked in and it cut into the funds I had available to enjoy my night. All I could So was grab a quick bite to eat and return. This inconvenienced my stay and I was highly irritated about it. I called front desk to let them know what had happened and all I got was a nonchalant ?sorry for the inconvenience.? Then when I went to check out today, the girl at the front desk was on the phone and I waited about 5mnts for her to get off. Not once did she say hello or I?ll be right with you. The location is amazing, the hotel is lovely but my experience with the staff and the extremely high incidental charge & lack of proper communication of it really did effect my stay. I was not able to enjoy the city as I planned.

Great location.

Liked: The hotel was in a great location.
Disliked: Staff were not very helpful everything seemed too much trouble. The bathroom wasn?t clean.

Great location, not a 4...