The hotel is amazing; beautifully decorated; comfortable; staff are sweet and approachable; outstanding service.

Liked: The bed was the best part; so clean and comfortable; will be staying there again really soon; amazing.
Disliked: No ice machine on the floor; had to go down stairs for ice.

The staff was very friendly and willing to help with whatever we needed. I just loved this hotel and look forward to staying in another Aloft in the future when I travel again. One thing for sure if I come to Dallas - this would be my first choice. The hotel was within walking distance of some great restaurants. There was a live band the first night of our stay - that was fun and the rooms were so quiet we could not hear anything that was happening in the lobby even when they were playing. I would stay here again and hope to do so again soon.

Liked: I loved this hotel! It was amazing, clean, quiet and just a beautiful place to stay with a fun young vibe to it.
Disliked: The refrigerator in our room did not keep drinks cool.

Great stay, great location, great...

Displeasure

Liked: The look
Disliked: The staff was very rude and are not trained properly. I was concerned about the charged they made to my account that withdrew the amount twice. I was even willing to show them and they assured me that it was not an issue and it was the bank. I called the bank and it was Infact the hotel charging me twice and not just an ?authorization charge?. I was put on hold multiple times and transferred to the ?manager? multiple times that never picked up. Overall, i came to this hotel to have some peace and left with heartache and a headache. I am very disappointed that this hotel has caused such a displeasure. I work hard for my money and I don?t like people not taking it seriously when I have an issue. Thank you aloft for ruining an experience I was looking forward too and continuing to not care.

Exceptional

Liked: Everything was as expected.. perfect

Pleasant

Liked: The room was good .location also good
Disliked: The price it was not price I booked it at The decor looked unfinished it was probably designed that way but no nice to look at .

A good stay

Liked: Nice staff, easy parking, huge rooms, quiet, good bathroom and shower!
Disliked: Our card seemed to be charged twice (we were told we'd get it back, but its over $400 on a weekend between Christmas and New Years!) Also, location was good, but Downtown Dallas is dead!

Exceptional

Liked: Design was something different you don't see in a standard hotel -- Dylan at the front desk was extremely courteous and helpful.
Disliked: pets are allowed and the neighbors had two very yappy dogs that were missing their owners who apparently were out for the night.

Fabulous

We were presently surprised. The...

Liked: The bed was very comfortable. Lots of electrical outlets. Like having the shampoo and soap in a dispenser in the shower.
Disliked: The outlets on each side of the bed are kind of hidden. Real easy to forget your phone chargers.

Not my first choice

Liked: Business center.
Disliked: Heat is low, very tinny open closet and no drawers, very uncomfortable.