Aloft Birmingham Eastside

This could be such an amazing place. But the rooms, whilst really nice, are pricey. Bar prices really put you off. But biggest issue whilst we were there were the lifts. Three lifts for guests, two of which weren't working when we arrived. The following morning, the third lift was taken out of use, leaving guests to either walk 5/6 floors up/down the stairs, or use the 'staff' lift; cleaners trying to use this lift, and a complete circus trying to get in/get out. I'd really love this place to put everything right, but wouldn't book again until they have. Sorry!

Liked: The rooms, the layout and 'vibe'. Restaurant/breakfast also very clean and sharp - food very tasty.
Disliked: Snack bar and main bar prices completely extortionate - £25 for a bog-standard bottle of house white being one of many examples. Biggest issue - the lifts!

Exceptional

Exceptional

Very good

Pleasant

Liked: Staff.
Disliked: Room 221 Quadruple room. Did not find the beds comfortable. 3 night stay and it didn't get any better. Hard and lumpy. Left a busy 4 day family get away more exhausted. Didn't have breakfast so can't comment but aesthetically the hotel looks the part with amazing staff. But I would have rather stayed in a less modern looking hotel with better mattresses. Smell coming from shower tray but reduced by running the shower head every morning

Suitable for short stay.

Liked: Location
Disliked: Parking for disabled

Exceptional

Liked: The reception staff, I believe his name was hamdi, sorry if I got it wrong, was excellent and really helped me with any problems I had, please give him special praise, thank you

Absolutely amazing

Liked: Exceptional
Disliked: Nothing

Pleasant

Exceptional

Liked: I always stay at this hotel for business as it is clean, comfortable and close to train station plus restaurants.