Alexandra Hotel

Good location but not a...

Liked: Good location
Disliked: Very dated and very small rooms, we had a superior double and was absolutely tiny. No air con so would not recommend staying here in the summer like we did! Had to get up 5/6 times in the night for a cold shower to keep cool!!

Great location!

Liked: Great location, safe area. Comfy beds and good black out curtains.
Disliked: Very dated decor, rooms were just a bit tired.

It was very good.as we...

Good

Would stay a gain but...

Liked: The location was great and the room was spacious.
Disliked: The decor is tired, the breakfast was ok but some hot food wouldn't go amiss. I stay quite a bit in London so this felt below average in places I've stayed that offer that.Some smiley staff would be a plus as well, as the receptionist wasn't a happy soul!

Disappointed

Liked: Comfy bed
Disliked: Needs a really good clean, dust everywhere , cracked sink etc

For the price, this was...

Liked: Location:The only real positive is the location — it's close to Paddington Station, which makes transport easy. But that’s where the positives end.What went well?Check-in was fast, but the staff made it feel like a chore — cold and dismissive.
Disliked: Room:The room was extremely small, old, and dusty. There was no air conditioning — which was awful during an English heatwave in mid-June. The sink had mold, and the bedding included a thick comforter that clearly doesn't get washed between guests. You don’t know if you're sleeping in filth or cleanliness — and that uncertainty is unacceptable at this price.Breakfast:I didn’t try the breakfast, so I can’t comment on that. But there isn’t even a safe luggage room where you can leave your bags if you want to sightsee before your flight or train — again, something that should be standard.What didn’t you like?The service was terrible. The receptionist was rude, barely looked at us, and made us feel unwelcome. For the price, the quality of the room and the overall experience was extremely disappointing.What could have been better?The staff’s attitude. The cleanliness. Basic amenities like AC. Luggage storage. A feeling of actual hospitality.Extra note:In Paris, even in small hotel rooms, you often get better service, cleaner spaces, and more thoughtful amenities. Alexandra Hotel should take notes — London guests deserve better.

Pleasant

Liked: I have stayed here twice before and been totally satisfied. It is clean and cheap. Location is wonderful. Most of the reception staff are friendly and the breakfast team great.
Disliked: What I didn't like was Management's way of dealing with a difficult situation. There was a gentleman the floor below us who we later found out was receiving medical treatment at a local hospital and needed complete quiet. Pretty hard to manage this in a hotel when people come and go at all hours. We stayed 8 nights and were booked on a number of tours with early starts. Seemed we made far too much noise for this person. We are older ladies (60's and 70's). We came back late one night and pretty much went straight to bed. Our Footsteps on the floor were too much and the level of abuse we received was unbelievable. Management should have changed our room then as we suggested. They did not! We had another instance of abuse before they did. I have stayed in many hotels and never had anything like this before. It could have been dealt with far better. Because of this, I will never stay there again.

Brief.

Liked: Breakfast fairly typical of what is on offer in the area.Fan in bedroom a bonus.
Disliked: Stairs are always a problem. Maybe mention in adverts would help.