Passable

Passable

Exceptional

Exceptional

Good

It was excellent.

Liked: Room
Disliked: Nothing everything was good.

This hotel met our needs...

Liked: My wife had a surgery at Moanalua Kaiser. We chose to stay here as it is close to the airport and seemed safe and comfortable. Housekeeping/Guest Services accommodated us by providing extra pillows and a blanket to make sure my wife was comfortable. Having shuttle service to the airport was a plus as we didn't rent a car given the nature of our trip. I appreciate their Aloha!
Disliked: Everything was fine. I have no complaints.

Company paid stay

Liked: Customer Service
Disliked: Pool was closed. Dogs barking during the night.

Layover at Honolulu Airport Hotel...

Liked: The hotel was close to the airport by taxi or shuttle but somewhat difficult with any amount of luggage. Desk staff was helpful, friendly and efficient regarding helping us to pass the hotel?s special COVID related entry requirements (more severe than Hawaii Safe Travel requirements). The room was clean and comfortable and everything functional; strong WiFi. Free shuttle to the Honolulu airport every hour on the hour.
Disliked: We did not see the hotel?s ?free shuttle? at their pickup spot on our 9:30 pm arrival from Kauai to Honolulu Airport. So we took a taxi (under $10) for about one circuitous mile to the hotel. We arrived at the reception desk and were informed that the hotel had its own COVID policy more severe than any other Hawaii hotels? policies that we experienced. We had to go thru exactly the same ?Hawaii Safe Travels? procedure as we had to undergo boarding our flight from Houston to Hawaii. If we were not able to do this to the Airport Hotel Staff?s satisfaction, we would be required to quarantine in our hotel room until departure to Honolulu Airport the next day. We had a 2:00 pm departure to the mainland USA the next day and wanted to have a light dinner somewhere after hotel check in, breakfast the next morning and to use the hotel swimming pool until hotel checkout time and then the free shuttle to our departure terminal. Some of that would be either Impossible or awkward if they quarantined us. I was able to retrieve my earlier ?Hawaii Safe Travel? electronic documents, but my wife could not retrieve hers via cell phone. Fortunately the very patient desk clerk worked with us on the hotel computer for 30 minutes and enabled my wife to complete the requirements, so no quarantine. Since there were no evening food services in the hotel, we walked thru a seedy area to MacDonalds for some burgers and fries to go. The next morning, we had leftover trail mix and room coffee for breakfast and then checked out. We had just missed the hourly shuttle, so we had to wait 47 minutes for the 11:00 am shuttle. We both needed to visit the restrooms, but the lobby restrooms were off limits due to hotelCovid policy. We managed til we got to the airport, and then got on our flight home with no further scrutiny by airport or airline. There was no prior indication Honolulu Airport hotel would institute its own COVID policy regarding travelers. Expensive for minimal services.