Aiden by Best Western @ Austin City Hotel Guest Reviews
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|2.6 miles from Austin centre|
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Cat, Salina, visiting Mohawk Austin Thu, 5 March 2015
The overall condition of hotel was very good and breakfast was fresh and had quite a selection of food. As stated in my negatives, my biggest complaint is that my check in was at 3 but they said their system was down and I could not check in until whenever they called me (which turned out to be an hour or so after 3). They didn't have any sort of back up system to use in case of such a problem. And nothing was offered to make up for the late check in and when we asked about a discount, we were told since we booked online, there was nothing they could do about costs, except offer us "points" of the sort to use toward a future reservation. But that required a sign up for an account and we don't travel enough to make an account worth having. So, all in all, it just may be our fault we did not read the stipulations of booking online through other companies. Other than the late check in, everything else was very good!
Liked: Close to venue we were visiting, big breakfast.
Disliked: Late check in; no discount.
Steven S, Round Rock, visiting Emo's East Austin Mon, 12 May 2014
Liked: Very roomy, great location from Emo's. Only took about 6 minutes to arrive.
Disliked: They won't let you on the balcony in the room we were in. They had a window that led to this balcony, but had a warning stating not to remove screen or go out the window. What's the point in having one in the first place?
Mike Mon, 23 May 2022
Victoria Sun, 22 May 2022
Liked: Great location, friendly staff, & perfect pool/outdoor area.
Disliked: Not a big deal but the mulch used for landscaping smelt really bad.
Chingyi Thu, 19 May 2022
Disliked: Woke up to see a cockroach on the bed
Danny Sat, 14 May 2022
Heavyn Sat, 7 May 2022
Sally Fri, 6 May 2022
Joe Thu, 28 April 2022
Corinne Wed, 27 April 2022
Liked: Free breakfast, very nice pool area, plenty of free parking, clean facilities, the attached restaurant was nice and inexpensive, location was central to a lot of things.
Disliked: The room is slightly small, the walls are a little thin but otherwise it was good.
Melissa Wed, 27 April 2022
Claudiusm Wed, 27 April 2022
great stay with outdoor amenities.
Liked: Enjoyed the hot tub and pool