Aiden Austin City Hotel

The overall condition of hotel was very good and breakfast was fresh and had quite a selection of food. As stated in my negatives, my biggest complaint is that my check in was at 3 but they said their system was down and I could not check in until whenever they called me (which turned out to be an hour or so after 3). They didn't have any sort of back up system to use in case of such a problem. And nothing was offered to make up for the late check in and when we asked about a discount, we were told since we booked online, there was nothing they could do about costs, except offer us "points" of the sort to use toward a future reservation. But that required a sign up for an account and we don't travel enough to make an account worth having. So, all in all, it just may be our fault we did not read the stipulations of booking online through other companies. Other than the late check in, everything else was very good!

Liked: Close to venue we were visiting, big breakfast.
Disliked: Late check in; no discount.

Liked: Very roomy, great location from Emo's. Only took about 6 minutes to arrive.
Disliked: They won't let you on the balcony in the room we were in. They had a window that led to this balcony, but had a warning stating not to remove screen or go out the window. What's the point in having one in the first place?

Exceptional

Okay

Liked: Good stuff
Disliked: Resembles the 90th

Satisfactory

Liked: The staff was very helpful however it seems when I checked in there was only one who did a good job cleaning the line, first impression lasts
Disliked: Nothing major

Very good

Exceptional

Disliked: The bathroom toilet in our room is pretty much my only somewhat complaint. It sits really low and the seat is not sturdy.

Good

Liked: great staff, very helpful
Disliked: we really need bottle water in the rooms instead of go and use the vending machine.

Exceptional

Liked: The beds were extremely comfortable and the Texas shaped waffles were amazing!
Disliked: The bathrooms were not as clean as we wished.

Superb

Nice stay, close to the...

Liked: Pool in the middle, modern style, good breakfast, lots of parking
Disliked: Door don’t really let noise outside, close to the pool nice, but also loud, door to the pool is very loud in closing; we needed to move the beds due to toddler sleeping and it was very dirty from underneath the bed, cleaning was just available the other day, just vacuuming would have been sufficient…