The overall condition of hotel was very good and breakfast was fresh and had quite a selection of food. As stated in my negatives, my biggest complaint is that my check in was at 3 but they said their system was down and I could not check in until whenever they called me (which turned out to be an hour or so after 3). They didn't have any sort of back up system to use in case of such a problem. And nothing was offered to make up for the late check in and when we asked about a discount, we were told since we booked online, there was nothing they could do about costs, except offer us "points" of the sort to use toward a future reservation. But that required a sign up for an account and we don't travel enough to make an account worth having. So, all in all, it just may be our fault we did not read the stipulations of booking online through other companies. Other than the late check in, everything else was very good!

Liked: Close to venue we were visiting, big breakfast.
Disliked: Late check in; no discount.

Liked: Very roomy, great location from Emo's. Only took about 6 minutes to arrive.
Disliked: They won't let you on the balcony in the room we were in. They had a window that led to this balcony, but had a warning stating not to remove screen or go out the window. What's the point in having one in the first place?

Exceptional

Perfect for 3 nights in...

Liked: Location good . Guide was helpful . Pool good and very quiet peaceful hotel . Breakfast good .
Disliked: Just a gap in the bottom of the door meant flying beatle bugs could get in the room

Great location, ATX inspired decor...

Liked: The convenience of the hotel in the proximity to downtown, the staff was friendly, the core was fun, the restaurant was convenient.
Disliked: although the restaurant was conveniently located in the hotel, it was understaffed, and the food was not very good. I think if it had been better staffed the food, and the experience would’ve been much better.

Good

Great place for the value,...

Liked: Good value, clean and great breakfast!
Disliked: The way they describe the rooms is very confusing, make sure you have the beds you need for each adult, they automatically assume that if you are two adults, you will sleep together.

Exceptional

Liked: Chris, with the blue hair, demonstrated exceptional customer service. He was very polite and pleasant. I really love this facility always clean.

Superb

Liked: Close to city and easy freeway.

Disappointing

OK

Liked: Pool was nice. Some staff were great and some weren't. Person who checked us in was very good. The staff in the bar/restaurant were really good.
Disliked: Layout was a little stupid. Elevator is a joke. It's like a one person elevator. Two people with bags can barely squeeze in. Person at front desk when we checked out was a douche bag. Horrible towels in bathroom. Thin and rock hard. Water pressure was weak