Ace Hotel

Highly recommend a stay at Ace.

Liked: Great, clean rooms. Great service. The staff was friendly and very helpful.

Disappointing

When “Lifestyle” Meets Reality ...

Liked: The PositivesLet’s start with what the hotel gets right. The location is unbeatable — tucked neatly between 5th and 6th Avenue, a five-minute stroll from the Flatiron District. And the lobby? Straight out of a Prohibition-era daydream: moody lighting, a touch of speakeasy romance, and that curated “New York as you imagined it” vibe. An entrance that sets the bar high.
Disliked: The RestThe rooms tell a different story. Dimly lit — not mood lighting, but the kind that makes you wonder if the bulbs have joined a union — and with no view to speak of, unless brick walls inspire you. Décor, carpets, walls, bathrooms — all patiently awaiting the renovation that never came.The air conditioning hums with the determination of a long-haul flight in economy class. Immersive? Certainly. Relaxing? Less so. Soundproofing is absent between rooms and corridors, and only marginally better with the street — some noises do fade after the 4 a.m. garbage run.Some rooms are meant to feature folk guitars. Ours did not. When one eventually arrived, it was unplayable — its neck so poorly set it could have doubled as archery equipment. A pity; the idea was charming.In the lobby, the AC blows with such conviction you’ll need a sweater — and possibly a windbreaker — to last more than 15 minutes.Check-out was handled by a young man whose blend of detachment and inefficiency left us wondering if we’d stumbled into an experimental theatre piece rather than a standard departure process.ConclusionIn the end, it felt like a time warp — the promise of a laid-back, neighborhood-style “lifestyle” hotel in the heart of Manhattan, set against the reality of rooms that belong to another era. At $350 per night, this was not a matter of “isolated oversights” or “unmet expectations.” It felt less like oversight and more like policy.

Very good

Very good

Exceptional

Nice hotel but destination fee...

Liked: Comfortable and clean
Disliked: We did not appreciate the ‘hidden’ destination charge which is listed, however not very clearly when booking. We are still not clear what we received for this extra charges

Very good

Functional but not fun

Liked: Location, spacious room with 2 large beds, restaurants in the building (coffee, bagels, French food etc)
Disliked: Room felt old. Bathroom is small. Small bathtub with smelly shower curtain (not glass shower enclosure)

Disappointing