Ace Hotel Guest Reviews
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Jim, Providence, visiting CUNY Graduate Center
Highly recommend a stay at Ace.
Liked: Great, clean rooms. Great service. The staff was friendly and very helpful.
A Sun, 13 July 2025
Good
Vicki Thu, 10 July 2025
Well located, perfect for single...
Liked: Everything
Leanna Wed, 9 July 2025
Ace Hotel NYC does not...
Liked: The hotel was in a great location, and all the staff members we encountered were very friendly and helpful. Great aperols at the bar!
Disliked: Unfortunately, the hotel was extremely overpriced for what it was. The room gave more dorm/hostel vibes than 4* hotel. The room & corridor smelt musty. There was only 1 small window in our room so we had very little natural light. The bathroom was ok, but the shower was tiny and only had one overhead jet so if you didn’t want your hair to get wet you had the shower curtain sticking to you. The drinks in the room were incredibly expensive! $9 + tax for WATER. No price lists anywhere either, so we only realised upon check out when we had a load of extra charges to pay. I would not recommend.
Stefanos Wed, 9 July 2025
Good
Lara Tue, 8 July 2025
Confortable and practical stay
Liked: Excellent location, confortable beds, very good room size.
Disliked: poor ramp access. very little interaction with staff. it was like an airbnb, there were no good breakfast deals although there were 2 cafes and 1 fancy restaurant.
Tony Mon, 7 July 2025
Very good
Roberto Sun, 6 July 2025
Exceptional
Eriche Sun, 6 July 2025
Comfortable spot Midtown.
Liked: Midtown is chaotic, but this isn't a bad location. I liked this hotel and the staff were incredible. All of the staff were genuinely friendly and helpful at all times. Great hotel close to "NoMad" neighborhood and less chaotic than being closer to Times Square.
Disliked: Hotels should just have free coffee in some capacity. I refuse to believe that providing free coffee will significantly cut into profit margins. However, the hotel bar coffee downstairs was incredible. I just (as a writer) need/like having accessible coffee at 5-5:30 AM so I can work. But if you can live without coffee, great spot.
Tugce Sat, 5 July 2025
Good
Joanna Sat, 5 July 2025
We moved hotel it was...
Liked: Really jaded and needing updating