Ace Hotel

Highly recommend a stay at Ace.

Liked: Great, clean rooms. Great service. The staff was friendly and very helpful.

Good location for a short...

Liked: Good location. Very central.
Disliked: Room was smaller than advertised, very dark and did not include complimentary coffee/tea as expected although there was a kettle for use in the room. The water pressure in the bathroom sink and shower was poor. At check in, I was charged a $200+ deposit fee without prior indication this would be taken rather than card held. If this is standard NYC hotel policy then it should be made clear at booking.

Great stay in NY

Liked: Perfect stay in city centre for a good prize. Love the little quote-jokes around the room. We had a bunk bed but it was very comfortable. There was a big mirror in the room, a kettle, a fridge, a hairdryer. There was also a mini bar, but we didn't use it. Under the shower, there was nice body wash, shampoo, and conditioner. We also got some shower caps and some toiletries, which was nice because you could adjust the shower head . It was pretty close to a lot of good attractions. The staff was very helpful and nice. Good service with room cleaning. Good WiFi.I like the whole industrial look of the place, really place with a character! There were no breakfast options, but by the lobby, there was also a restaurant where you could get something to eat. There was also a bar and just a nice sitting area in the lobby.In the room, there was the main light, and also two smaller lamps. They were normal power sockets but also one with USB ports by the bed.By the door there was nice space for suitcases and shoes (no wardrobe) some hangers with clothes hangers available.
Disliked: The shower was kinda odd. I know it might be because of the industrial look, but the shower head was not adjustable, and the shower curtain was not covering the whole area, which led to splashing water all over the place. Had to use towels to dry the floor (because the toilet was at the end of the bathroom and you would need to walk through the puddle of water to go pee) Fortunately there was second drain hole by the sink/entrance so you could easily guide the spilled water to it.

Very good

Liked: Great location and relaxed vibe
Disliked: The dozens of people loitering out front on the street was a bit unsettling at times and felt a little weird. Am not sure the hotel can do anything.

Great!

Liked: Loved the vibe, decor, room. Felt like a mini apartment.
Disliked: Am not a frequent traveller to the US and the deposit was actually taken from my card (without me being made aware) so I had bank issues on the trip going overdrawn.

Brilliant location, a hotel with...

Liked: Fabulous Midtown location. Close to major sites in Manhattan but not noisy. This is a characterful hotel, with brilliant staff, and a great vibe, with all the amenities you need, rooms kept clean, and super comfortable beds. Oodles of charm. Don’t come here if you like your hotels to always feel the same; there are plenty of chain hotels you can go to, but you will miss out on this gem. Stayed here in several rooms with my family. Everyone loved it.
Disliked: Nothing to dislike

Exceptional

Exceptional

Worth it, great location and...

Liked: Amazing friendly staff! Loved the lobby vibe and the room decorations. Also, the barista at the coffee shop shop downstairs was the friendliest man ever. They will hold your suitcase before checking in/after checking out at no cost.
Disliked: The bathroom door in the room doesn’t really isolate the bathroom from the rest of the room. It was not an issue for me since I was traveling solo, but I don’t think it would provide enough privacy if I was traveling with someone else. Also, the tub needs some anti slip padding, it was an adventure taking a shower without slipping.

Exceptional