Ace Hotel

Highly recommend a stay at Ace.

Liked: Great, clean rooms. Great service. The staff was friendly and very helpful.

Absolutely awful

Disliked: I've stayed in hostels that were better kept up than the room this hotel put me in for my single room booking for close to $300 per night. There was mold in the shower, a broken air system that rattled the whole room, lighting that looked like you were in a dungeon, no night stand or lighting near the bed, and "decorative" posters up against the bed of disasters where people died. I wish I was kidding. The Hindenburg blimp on fire, over 1K dead in a ferry capsizing, train crashes, etc. That was what I had to look at as the first thing when I woke up. I had to call a maintenance engineer at 3:30am to turn off the rattling air system that made it impossible to sleep. I finally got moved after taking photos of how awful everything was. Never staying here again and would suggest people save themselves from the horrors of this dump.

Pleasant

Liked: Great location and view of Empire State Building
Disliked: Rooms are in need of an upgrade, very noisy to the street and internal corridor

Very good

Highly recommended.

Liked: Retains classic New York 20s/30s vibe in an excellent central location. Subway 300 metres away. Very accommodating and personable staff. Loved the coffee next door.
Disliked: Nothing really.

Good

Budget friendly luxury in Midtown...

Liked: Great location, great price, very vibey. They write quippy things on the walls which adds a nice touch.
Disliked: Hot water took a while to kick in.

Exceptional

Easter Stay

Liked: Staff, location, restaurant/ bar, design, took our bags early, safe and more!
Disliked: Small bed, several things not working. TV, AC, Hot water took a while to get going. Too dim in the lobby during the day time.

It was a really nice...

Liked: The location and the culture of the staff
Disliked: The queen room I booked had no room in the fridge it was filled with all the drinks you needed to pay for. It was a half sized fridge. The other room- double room that had dining tables and chairs in the photo but there was no table or chairs.