Ace Hotel

Highly recommend a stay at Ace.

Liked: Great, clean rooms. Great service. The staff was friendly and very helpful.

Good

We moved hotel it was...

Liked: Really jaded and needing updating

Very good

Disliked: They try to charge you “destination fee” in addition to your booking.com fees. Also, they insist on paying deposits on the same card which is not a legal obligation and does not say anywhere on their web site. When I ask, they want me to cancel the reservation. Rude & irresponsible

Stay at the ACE!

Liked: The location! Nestled right in the heart of Manhattan, the Ace is a 15/20 minute walk from just about everything. Tons of unique places to eat, times square to the north and lower Manhattan to the south.
Disliked: The AC was a little weak. Could've just been our room but the room never cooled lower than 74 is degrees. We managed but that just may be how the AC is in NYC.

Superb

Exceptional

Convenient and comfortable but flawed

Liked: The location is great with lots of cafes and restaurants nearby. The subway is just around the corner as well. The bed was comfortable and the room had a view on to Broadway and the room size was ok. The lobby is very dark and moody. We quite liked it but it may not be everyone’s taste.
Disliked: This is a very old property that has been renovated. However there are many rough edges. The first room we were given on the 7th floor was quite small with no view and the sink tap didn’t work. We were then given a room on the 12th floor which was much better. The air conditioning temperature was set to 18.5 c and could not be changed. If it got too cold all you could do is turn it off. You need to scan a QR code for everything including the mini bar price list which is exorbitant (eg $3 for a tea bag). I was charged $5 after we checked out. I don’t know what for but I haven’t bothered following up. The hyped Smeg fridge and record player were no where to be seen.

Great location

Liked: The central location within Manhattan is great if you want to explore Manhattan on foot or by subway.
Disliked: The room (bunk room) was really small. There was only one chair, but the second person could not sit on the bed due to the top bed height. Lack of airco was intense on hot days.

Very good

Liked: Convent location, loved the theme
Disliked: Toilet was flushing every 15 mins. At one stage it was making a loud grunting noise- this was rectified but the toilet continued to flush every 15 mins. All I got was an apology, repeatedly. No compensation.