AC Hotel by Marriott San Diego Downtown Gaslamp Quarter

Good stay overall wish the...

Liked: Good location
Disliked: Room was a little small, wish the rooftop was open later,

Overall beautiful hotel and location

Liked: Very convenient location and staff was very friendly
Disliked: The shower head did not work which was disappointing

Do Not Stay Here —...

Liked: NOTHING.
Disliked: I stayed at the AC Hotel in San Diego’s Gaslamp District this week for the ASU+GSV conference. On my second day, I left my Beats Pro Headphones in my room to lighten my backpack. When I returned that evening, the headphones were gone. I knew exactly where I had left them.I immediately reported the theft to the front desk, who apologized and promised a manager would follow up before 9 a.m. the next day. That never happened. Upon checking out the following morning, I brought it up again and was told someone would contact me. Hours later — still nothing.When I returned in the afternoon, I again followed up and spoke with the housekeeping manager, who told me she had spoken to the housekeeper (Irelene) and that nothing had been taken. This was not only false — it was a blatant lie and clearly a cover-up. I then asked to speak with the hotel manager, Anthony, who showed absolutely no concern. Instead of addressing the issue, he chose to mock my concern and said, “We have to take her word for it,” as if a paying guest’s word means nothing.I told him I would be filing a police report and warning others about this hotel, which did not bother him in the slightest.While I was willing to overlook the dirty room (moldy bathtub grout and a previously used lotion bottle left behind), the theft and lack of communication, empathy, or accountability is unacceptable. This hotel does not care about its guests, their belongings, or basic customer service. Do yourself a favor and stay anywhere else.

Exceptional

Bad

A perfect stay if you...

Liked: Perfect area for bar hopping and night life.
Disliked: The staff have so much attitude and were taking naps on the furniture. Got upset we woke her up to ask a question.

Good

Exceptional

I will never stay with...