21c Museum Hotel Louisville Guest Reviews
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0.3 miles from Louisville centre |
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Clonmell Sun, 17 September 2023
I would look at other...
Liked: The breakfast was a very good price for in room service. The valets were timely and extremely courteous and helpful. There were several light fixture and the had adjustable levels of illumination. I like a bright room and was able to achieve that. They had a filtered water station on each floor, which is very convenient and gave us refillable water bottles. The red penguins which were randomly moved around by staff provided an element of fun.
Disliked: Not the experience I was expecting of a 4-star hotel.In-room services didn't start until 9:00am and ended by 10pm. By 9am I think many guests have already started their day, especially during the work week, so starting breakfast at this late hour was inconvenient. And then on Saturday when I called at 9:45am, I was told the wait was 1.5 hours. I had to leave a note to remind the daily cleaning service to refill body soap, Kleenex, and coffee supplies. There was a small set of stairs to get to my room, which if they had told me at the front desk when checking in I would have asked for assistance with my luggage, which was very heavy.While there were plenty of outlets around the room, there were no outlets on the nightstand. I had to bring my suitcase to the other side of my bed so I could have my phone nearby while it charged rather than on the other side of the room by the dining table or side table.
Grant Sat, 9 September 2023
Exceptional
Rebecca Fri, 8 September 2023
Exceptional
Brian Tue, 5 September 2023
Exceptional
Jenica Tue, 5 September 2023
Exceptional
Christina Sat, 2 September 2023
Passable
Zachary Tue, 29 August 2023
Very good
Mandy Sun, 27 August 2023
Disappointing
Liked: We liked the setting and the art. Staff was very nice we loved the door men they were very helpful and polite.
Disliked: We didn't like security coming to our room at 12am to ask us to turn down the TV. I was in the shower when he came and acted like he was wanting me to open the door to tell me to turn our TV down and then he hung out around our door after we talked through the door when a simple phone call could have resolved the issue. Then at 5:30am our room phone rang off the hook and who ever was calling wouldn't say anything not sure who was calling but we are positive it wasn't anyone that we knew!
Chris Wed, 23 August 2023
Exceptional
Richard Wed, 16 August 2023
Fabulous Stay
Liked: This is the second 21c we’ve stayed at and it doesn’t disappoint. Marvelous concept, expertly and meticulously executed. Taking old properties to preserve and rebuild is risky yet in both locations (Kansas City the other) they’ve created masterpieces. Above all they’re comfortable and quiet, even in downtown settings. Highest recommendation.