The staff was very accommodating and friendly. I loved the valet parking and the location was downtown so we could walk to everything. The hotel had so much stye and culture. I loved that it was open to view 24 hours.

Liked: Staff; parking; convenience; style.
Disliked: The coffee pot and room amenities.

Disliked: App changed my check in date. Hotel refused to reimburse and would only change checking date by 24 hrs. I would not accept that. I then canceled the charge via visa. I will not stay with them in the future.

Liked: Convenience to the concert venue. Restaurant was very good.
Disliked: Needed a bigger bar for post concert drinks!

Loved Metropole Restaurant for dinner and breakfast. Loved the "museum concept" on the two first floors.

Liked: Loved the bathroom! Bed was very comfortable.
Disliked: Room was small. Needed an armchair as well as a desk chair.

I would stay again

Liked: Wonderful location
Disliked: Water pressure was horrible and no way to adjust the water temp in the shower.

Exceptional

Exceptional

Liked: I have stayed at this property a couple of times. Never disappoints. Staff is very accommodating and friendly

Good

Such a unique place to...

Liked: The location is great! There are so many nice restaurants within walking distance, it was hard to choose where we wanted to eat. The music hall is also less than a mile walk and the historic neighborhood in that area is beautiful. The bonus art exhibit in the lobby was fun and very unique!

Best hotel downtown

Liked: The location is perfect. The staff is always friendly and welcoming.
Disliked: I feel like the rooms could use an up date.

This guest did not leave comments about this hotel.

Exceptional

Very good