Liked: Convenience to the concert venue. Restaurant was very good.
Disliked: Needed a bigger bar for post concert drinks!

Loved Metropole Restaurant for dinner and breakfast. Loved the "museum concept" on the two first floors.

Liked: Loved the bathroom! Bed was very comfortable.
Disliked: Room was small. Needed an armchair as well as a desk chair.

Exceptional

Clean hotel but new rules...

Liked: Chuck and Ryan were fantastic and very helpful. Staff was incredibly friendly and tried to do their best but seemed like they had both hands tied behind their back.
Disliked: There is no coffee service or glasses in the rooms. If you want ice you have to call to have it brought to you. We ran out of toilet paper and had to call to ask. You only get towels if you ask for them or clean sheets if you call and request. Also can't walk 5 minutes from the hotel without being approached by at least 5 people panhandling from you. Even something as simple as a room refrigerator isn't available. Was not what I would consider family friendly.

Exceptional

Disliked: Didn?t have cups in the bathroom

Very nice experience

Liked: Shower was wonderful, lived that the toilet and shower separate from sink. Location was popping, lots to eat/drink/see nearby. Art in the hotel was phenomenal. Staff could not have been more pleasant and helpful.
Disliked: There was no breakfast before 9:00, using lighting was a little tricky, double sink would?ve been welcome, room, sheets felt a little humid despite A/C on 68, very limited TV channels

Liked: Staff was absolutely exceptional. Loved everything about the 21c experience. Exhibits were captivating. In room videos about art and 21c mission was informative. Tub with steam shower amazing.
Disliked: Light switches were hard to navigate in 1009. I could not get USB port charge my devices.

My daughter & I stayed...

Liked: Loved the location and convenient valet parking. Staff was awesome! For my expectations on a one day stayover, I need a WOW factor to be present. It was - glam, art and history all in one place!
Disliked: Nothing to report here. I enjoyed it totally and wish I could have stayed longer.

Passable

Liked: Very different without refrigerator and microwave. The ypung man did upgrade room for our anniversary. We were thankful for that. I didn't like that there were stains on the sofa I felt that if they know people are reserving a room, they should already have a refrigerator microwave in the room before guest arrive. Other than that, it was quiet and peaceful.

Enjoyed the friendly staff

Liked: Location vibe was nice.
Disliked: Due to COVID, lacking amenities

Very good

Liked: Quirky decor with a very nice staff.
Disliked: Common areas looking a little tired.