The room was in great repair and the staff was very pleasant and helpful from check in to check out.

Liked: The hotel had a shuttle running to the event, much appreciated. Staff was polite and helpful all through my stay.
Disliked: My experience was very positive; the staff got me a coffee while I was checking out. Above and beyond.

This was our second stay at the hotel, for concerts at the National. It's a 3 minute or less walk, which is great. The valet and doormen who greeted us upon arrival were super friendly and helpful. The front desk staff was great. Our room, on the 14th floor was very nice, with comfortable beds, upscale linens, and a really excellent air conditioner, which means a lot to me. We walked to a great little English pub (Penny Lane) for a quick dinner before the concert, a five minute walk, good food, great atmosphere. The next morning, we had the breakfast buffet, which was included in the room that I selected, and it featured a chef making omelettes to order, smoked salmon and deli meats and cheeses, fruit, and cereal, and a hot bar with scrambled eggs, bacon, sausage, potatoes, and cheese crepes. Then we were on our way, and looking forward to our next concert trip! I can't imagine anyone who wouldn't be satisfied with the Richmond Marriott, super nice hotel in every way!

Liked: Comfortable beds; quiet; cool room.
Disliked: Nothing negative.

I felt right at ease as soon as I entered the hotel. Everyone who works there was always waiting to answer questions and direct me to wherever I wanted to go. I was surprised. I was dressed in my "Seether" concert gear and they treated me like any other guest! Will go back to this Marriott hotel next time there is a show at The National

My experience was a great one. I booked because of how close The Marriott is to The National since I was attending a concert. Location was great, staff was very nice and the accommodations were great. I will book again next time I am in town!

Liked: Very nice staff; clean hotel.

Exceptional

Very good except the mattress...

Liked: Convenient to everything and we stayed there where our event was.
Disliked: Mattress not comfortable.

Very good

Great stay of attending events...

Liked: Clean and close to convention center
Disliked: Long waits for elevators

Our stay was everything we...

Liked: The staff were extremely helpful and kind. The location was convenient to the convention center and local restaurants…we could walk everywhere. The room and hotel were clean. The beds were comfortable.
Disliked: We loved everything

Basically fine but not a...

Liked: Location is helpful, in the middle of everything.
Disliked: General feel was just standard, for what you get you could go to another hotel for a lower price. Room was average. The hotel is very busy so the rooms you can hear everything through the walls, many families so you just hear kids all the time. At busy periods you’re queuing for the lifts.

Passable

Superb

Couldn’t really ask for more.

Liked: Close to the race track
Disliked: The urban downtown area (not the hotels fault), was a little off putting for us.