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AustraliaRenaissance by Marriott Albany Hotel Guest Reviews
Overall Average Score:
Very Good (4 out of 5)
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| 0.2 miles from Albany centre |
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Kristen Thu, 25 April 2024
Superb
Angela Mon, 22 April 2024
Exceptional
Jill Fri, 12 April 2024
Superb
Marcy Mon, 8 April 2024
Exceptional
James Fri, 5 April 2024
Very good
Nichole Tue, 26 March 2024
Stinky room and subpar customer...
Liked: The hotel was well decorated and common areas clean. The restaurant staff and food are a highlight.
Disliked: There was food left in the refrigerator in our room which smelled terrible. The bed and pillows were not comfortable. The weather was terrible and parking is on a street that is a very steep and dangerous hill. We slid and were very unsafe. There was a party going on in the next room at midnight and when I called the front desk the staff was rude. She said she would have security go up but it does not seem that they did as the loud music and voices continued for over an hour more.
Reva Sun, 3 March 2024
Very poor
Liked: They gave the order wrong. I had stayed here in July 2023 as well and they gave the order wrong again. It seems the staff doesn’t have the requisite training.
Disliked: They gave me the wrong room again. They took so long for service. The staff was giving contradictory answers. They were not trained. The money was simply not worth it.
Rajasri Fri, 1 March 2024
My room was very dirty!
Liked: The location was perfect for me.
Disliked: The room was not cleaned! drawers were broken.. Could not reach the front desk by phone! phone just didn't seem to be working. I had to get down to the front desk every time I had any question.. the common microwave/ice/vending area was disgustingly dirty!
Alina Thu, 22 February 2024
Very good
Neilson Mon, 12 February 2024
Overall a wonderful stay. However...
Liked: Room and amenities were wonderful. A very nice surprise was the free shuttle to and from our evening venue. Didn't expect it and it was wonderful not to have to worry about other arrangements a big plus. The front desk staff were professional friendly and very helpful. The room was clean comfortable and well appointed. The bathroom what sizeable modern and very clean. The bed was very comfortable. We were very happy with the accommodations. We will stay here again if in the area.
Disliked: The restaurant was a disappointment. We showed up on time and we're made to wait for our reserved table. The restaurant was nowhere near full and yet our table was not ready and then as a late adjustment we moved to another unimpressive location next to a drafty window. The online pictures represented an elegant dining experience, it was not. We both had appetizers and high priced entrees yet there was no salad offered. For the price point we could have easily had a much more enjoyable dining experience if only we had known. To top it off. Your reservation was early evening and well ahead of closing, however throughout the entire time we were dining, the staff was busy setting up tables for the Sunday breakfast. This wss very disruptive, noisy, and a real detractor for an elegant dining experience it was purported to be. We intentionally skipped breakfast as our dining experience was not what we had hoped it would be. Not a good benchmark for a supposedly well reputed restaurant so close to the Capitol.
