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Mainstay Suites Knoxville
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Mainstay Suites Knoxville

Mainstay Suites Knoxville, 144 Merchants Drive, Knoxville, TN | Area: Knoxville North (Map)
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U4.8 miles from Knoxville centre (as shown on map)

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Hotel Description

! Rooms: 86

# Check-in time: 15:00

# Check-out time: 11:00

Free continental breakfast, complimentary Wi-Fi, premium cable TV and in-room kitchens make the Mainstay Suites Knoxville a prime choice for our guests looking to be in the center of the city's action. The five-floor, extended-stay property features 86 well-appointed suites with full kitchens (expect refrigerators, dishwashers, coffeemakers and more) and dining areas. All accommodations also offer 42-inch flat-panel TVs with Blu-Ray players and surround-sound. Outside your room, you'll find a business center, game room and guest laundromat. Free breakfast is available every day, and some evenings feature a complimentary manger's reception. Parking is ample, with plenty of room for buses cars and trucks. Weekly housekeeping is available. Pets are welcome (for a fee). Located directly on I-75 North, the Mainstay Suites is four miles from Downtown Knoxville and the University of Tennessee. Drive three miles to the World's Fair Park, where you'll find 52-acres of recreation area, attractions, specialty shops, galleries, eateries, cafes and entertainment venues. Several restaurants and cocktail lounges are within walking distance of the hotel. McGhee Tyson Airport is 17 miles away. Thanks to its well-equipped kitchens, spacious suites and location that's convenient to everything, our guests call the Mainstay Suites Knoxville "better than expected for the price."

Amenities View All Amenities

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Free Breakfast
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Free Parking
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Free Internet Access
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Airport Shuttle
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Fitness Center/Spa
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Swimming Pool
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Pets Allowed
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Non Smoking Hotel
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Handicapped Rooms
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Business Center

Map

Mainstay Suites Knoxville Guest Reviews

3
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3.53

OVERALL AVERAGE SCORE: Good | 3.53 out of 5

from 50 customer scores

Showing page 1 of hotel reviews
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6
5

Exceptional | 5 out of 5

BY: Megan C, Rogersville

Great room at a great price. The room was great all together. The beds were very comfortable. Loved that there was a full kitchen. Anytime I stay anywhere there's always take home food and nowhere to keep it cold, so I loved that there was a fridge. The bathroom wasn't a bad size. I loved that I could bring my pet as well. And the staff was very friendly, nice, and helpful. I would definitely recommend this hotel to others.

Pros: Beds were extremely comfortable.
Cons: Shampoo and soap.
6
2.5

Fair | 2.5 out of 5

BY: Edward

Pros: Nothing great to brag about.
Cons: Lousy WiFi service,Free breakfast not so great.
6
3.5

Good | 3.5 out of 5

BY: Verified Hotel Guest

Pros: Staff was friendly, bed nice and comfy, the towel we a little dingy, there was a faint odor in hall nothing to complain about.
Cons: Elevator need to be done over, very outdated and dirty looking. Someone need to monitor breakfast area
6
5

Exceptional | 5 out of 5

BY: Verified Hotel Guest

Pros: The reviews I'd seen had me nervous about this location, but I was SO pleasantly surprised! The staff was so nice, helping me fix a couple of last minute issues. The room was great, beds were clean...a FULL kitchen was at my disposal. Nice breakfast!
Cons: I cannot think of anything that I'd say was a negative.
6
4

Very Good | 4 out of 5

BY: Dennis

Pros: The room had a nice little kitchen area even though it was not a suite. The bed was comfortable and the room was up to date and clean. They did serve a breakfast from 6-9 am but with a Cracker Barrel right next door we ate there instead. Good location.
Cons: This Hotel was rated as 2 1/2 stars and should be 2 star. The bedding was clean but needed replaced. The elevators floors were dirty as the luggage carts. The bathrooms were very cramped. No place to unload luggage under a covered area. No frills lobby.
6
5

Exceptional | 5 out of 5

BY: Verified Hotel Guest

Nice room, very nice bed and well kept.

Pros: Everything
Cons: No
6
5

Exceptional | 5 out of 5

BY: Verified Hotel Guest

Bath towels and shampoo are my concerns then elevator should be taken care of. If these issues where solved I am sure I will come to this hotel everytime I come to Knoxville.

Pros: The hotel needs TLC and it will be perfect for any traveller although now it is ok but baths cleaness should be consderied as #1 priority then elevator.
Cons: Bath towels should be renewed every year and Elevator is too old. Shampoo is cheap
6
1

Poor | 1 out of 5

BY: Gary

No special amenities, IE - No USA Today, fresh fruit, Coffee except at breakfast. I am used to locations with suites behind their name & preminum prices to offer this.

Pros: LOCATION
Cons: Room had a moldy, mildew odor that would would know you down when opening the door. Turned the A|C on & left for 6 hrs, wasn't any better when I returned. Bed spread was dirty, breakfast wasn't worth eating.
6
4

Very Good | 4 out of 5

BY: Paul

Pros: Quiet and clean with a comfortable bed. Breakfast was good and the location was excellent.
Cons: I really have nothing to complain about. I know some people complained about not having conditioner and lotion but I always bring my own so this was no big deal to me.
6
4

Very Good | 4 out of 5

BY: Kathia

the elevator would not stop on the 3rd floor and was not fixed promptly

Pros: Clean and great breakfast.
Cons: They do not supply conditioner and lotion. Was not able to check in early.
6
1.5

Poor | 1.5 out of 5

BY: Verified Hotel Guest

Pros: Room design was great.
Cons: Pretty sure there were (dead) bed bugs between the mattress and box springs - asked for a different room and they were fully booked - assured me that they had just had an exterminator there. The room smelled of pencil shavings - insecticide?
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