Mainstay Suites Knoxville Guest Reviews
Write a review
|4.8 miles from Knoxville centre|
Write a review
Megan C, Rogersville Sun, 3 March 2013
Great room at a great price. The room was great all together. The beds were very comfortable. Loved that there was a full kitchen. Anytime I stay anywhere there's always take home food and nowhere to keep it cold, so I loved that there was a fridge. The bathroom wasn't a bad size. I loved that I could bring my pet as well. And the staff was very friendly, nice, and helpful. I would definitely recommend this hotel to others.
Liked: Beds were extremely comfortable.
Disliked: Shampoo and soap.
Verified Hotel Guest Tue, 17 May 2016
Disliked: Water pressure was extremely low. It took almost 10 minutes to get hot water. The room felt stuffy even with the AC on.
Paul Thu, 12 May 2016
Liked: Everything... Great location and awesome staff! Very clean hotel and comfortable beds.
Cindy Thu, 12 May 2016
Liked: Great location and VERY friendly staff. Check in was a breeze with Stephanie and checkout with Amber went smoothly. Even the overnight assistance was perfect Henry greeted me with a friendly voice for my wake up call! I'll stay here again.
Disliked: Nothing absolutely perfect facility.
James Tue, 10 May 2016
Liked: New towels
Disliked: Breakfast was terrible, bed linens needed replaced, mold on the shower ceiling. Hotel billed as 2 1/2 star, should have been a 1 star
Denice Wed, 20 April 2016
Disliked: There was no hot water. We had to take a cold shower. I said something to the manager on duty she just said it's because we are on a corner let it run for awhile. It NEVER got warm. I feel we should have gotten a discount. I most likely will not stay in a mainstay again. Also breakfast was over at 9:00. We stay on allot of hotels. Breakfast usually goes until 10-11
Janette Thu, 17 March 2016
Disliked: Dirty with old furniture
Omar Wed, 24 February 2016
Liked: Wonderful staff and great location. Cracker Barrel and Hooters right next door. Bed was comfortable. Loved the pillows.
Martha Tue, 23 February 2016
Disliked: We went to breakfast in the morning expecting a decent breakfast! Not!! They were out of eggs, the waffle maker not working, and the pastries were stale! Needless to say we went to Cracker Barrel!
Anonymous Sun, 7 February 2016
Liked: The general staff was nice but my bed and night stand were found at midnight to be covered with ants no where else in the room and it was the end of January I called for a wake up call and when I hung up the phone I discovered this issue on night stand and my 7yr old was in the bed complaining about being itchy but she had a competition the next morning and is "itchy" when nervous but nope I pulled back the cover and there were ants in the bed. Called front desk back and 15 min later the owner brought me a key to a new room. No offer to help move our things no apology. Keep in mind it was a suite and we had alot of items for me and my child, he was rather smug about the whole ordeal would have appreciated at least a luggage cart AND the wake up call never came
Disliked: The ants were a problem. Moving rooms at midnight is a problem waking my child up to have to move rooms and moving items with not even a luggage cart having to go back from took to room while my child needed to be able to go back to sleep
Verified Hotel Guest Tue, 5 January 2016
Liked: Right off I75, great for drivers.