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Mainstay Suites Knoxville
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Mainstay Suites Knoxville

Mainstay Suites Knoxville, 144 Merchants Drive, Knoxville, TN (Map)
U4.8 miles from Knoxville centre (as shown on map)

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Hotel Description

! Rooms: 86

# Check-in time: 15:00

# Check-out time: 11:00

Free continental breakfast, complimentary Wi-Fi, premium cable TV and in-room kitchens make the Mainstay Suites Knoxville a prime choice for our guests looking to be in the center of the city's action. The five-floor, extended-stay property features 86 well-appointed suites with full kitchens (expect refrigerators, dishwashers, coffeemakers and more) and dining areas. All accommodations also offer 42-inch flat-panel TVs with Blu-Ray players and surround-sound. Outside your room, you'll find a business center, game room and guest laundromat. Free breakfast is available every day, and some evenings feature a complimentary manger's reception. Parking is ample, with plenty of room for buses cars and trucks. Weekly housekeeping is available. Pets are welcome (for a fee). Located directly on I-75 North, the Mainstay Suites is four miles from Downtown Knoxville and the University of Tennessee. Drive three miles to the World's Fair Park, where you'll find 52-acres of recreation area, attractions, specialty shops, galleries, eateries, cafes and entertainment venues. Several restaurants and cocktail lounges are within walking distance of the hotel. McGhee Tyson Airport is 17 miles away. Thanks to its well-equipped kitchens, spacious suites and location that's convenient to everything, our guests call the Mainstay Suites Knoxville "better than expected for the price."

Amenities View All Amenities

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Free Breakfast
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Free Parking
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Free Internet Access
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Airport Shuttle
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Fitness Center/Spa
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Swimming Pool
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Pets Allowed
f
Non Smoking Hotel
q
Handicapped Rooms
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Business Center

Map

Mainstay Suites Knoxville Guest Reviews

3
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3.93

OVERALL AVERAGE SCORE: Good | 3.93 out of 5

from 34 customer scores

Showing page 1 of hotel reviews
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6
5

Exceptional | 5 out of 5

BY: Megan C, Rogersville

Great room at a great price. The room was great all together. The beds were very comfortable. Loved that there was a full kitchen. Anytime I stay anywhere there's always take home food and nowhere to keep it cold, so I loved that there was a fridge. The bathroom wasn't a bad size. I loved that I could bring my pet as well. And the staff was very friendly, nice, and helpful. I would definitely recommend this hotel to others.

Pros: Beds were extremely comfortable.
Cons: Shampoo and soap.
6
2.1

Disappointing | 2.1 out of 5

BY: Denice

Cons: There was no hot water. We had to take a cold shower. I said something to the manager on duty she just said it's because we are on a corner let it run for awhile. It NEVER got warm. I feel we should have gotten a discount. I most likely will not stay in a mainstay again. Also breakfast was over at 9:00. We stay on allot of hotels. Breakfast usually goes until 10-11
6
2.7

Fair | 2.7 out of 5

BY: Janette

Cons: Dirty with old furniture
6
5

Exceptional | 5 out of 5

BY: Omar

Pros: Wonderful staff and great location. Cracker Barrel and Hooters right next door. Bed was comfortable. Loved the pillows.
6
2.5

Fair | 2.5 out of 5

BY: Martha

Cons: We went to breakfast in the morning expecting a decent breakfast! Not!! They were out of eggs, the waffle maker not working, and the pastries were stale! Needless to say we went to Cracker Barrel!
6
5

Exceptional | 5 out of 5

BY: Richard

Pros: Very close to interstate and easy to find
Cons: bathroom could have had more lighting
6
3.4

Pleasant | 3.4 out of 5

BY: Anonymous

Pros: The general staff was nice but my bed and night stand were found at midnight to be covered with ants no where else in the room and it was the end of January I called for a wake up call and when I hung up the phone I discovered this issue on night stand and my 7yr old was in the bed complaining about being itchy but she had a competition the next morning and is "itchy" when nervous but nope I pulled back the cover and there were ants in the bed. Called front desk back and 15 min later the owner brought me a key to a new room. No offer to help move our things no apology. Keep in mind it was a suite and we had alot of items for me and my child, he was rather smug about the whole ordeal would have appreciated at least a luggage cart AND the wake up call never came
Cons: The ants were a problem. Moving rooms at midnight is a problem waking my child up to have to move rooms and moving items with not even a luggage cart having to go back from took to room while my child needed to be able to go back to sleep
6
4.5

Wonderful | 4.5 out of 5

BY: Steven

Pros: Very clean
6
4.5

Wonderful | 4.5 out of 5

BY: Tim

Pros: Location
6
3.5

Good | 3.5 out of 5

BY: Verified Hotel Guest

Pros: The price
Cons: The staff. I arrived after 11:00 pm. The door was locked. A phone was provided to contact staff. No one answered. We waited for 10-15 minutes before someone showed up. Totally unacceptable at any price.
6
5

Exceptional | 5 out of 5

BY: Verified Hotel Guest

Pros: Staff was so friendly and helpful. We had a flat tire on our truck the morning we were leaving. other staff went out of their way to get help for me and my husband, who recently had knee replacement and can't quite manage changing a tire.
Cons: Nothing. Great room. Great staff.
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