Name: Holiday Inn Torrance By IHG
Address: 19800 South Vermont, Torrance, CA
Telephone: (888) 608-6346

Holiday Inn Torrance By IHG Guest Reviews

Overall Average Score:

Good (3.7 out of 5)

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Liked: Friendly staff.
Disliked: Thin walls.

Exceptional

Very good

Not luxurious but it was...

Liked: Staff was very friendly and helpful.
Disliked: Carpet could have been cleaner, no microwave in room and no immediate information or guidance provided during power outage.

Very good

Good stay!

Liked: Supper clean
Disliked: Ugly room

Pleasant

Very good

Poor

Liked: ---
Disliked: I was very disappointed with the reception. I had paid for a room that included breakfast, but when I went to have breakfast, the staff member came over and charged me in front of my father-in-law. I told him that breakfast was included in my reservation, but he insisted it wasn’t and charged me three separate times, which was very embarrassing in front of my family.I asked to speak to the manager, and only after the third time did they finally check and confirm that I was right — breakfast was indeed included in my booking. I felt extremely frustrated by the poor service and by being interrupted multiple times during my breakfast. It was also disappointing to waste time explaining something that should have already been in the system, especially since I made the reservation through the Booking.com app.