Holiday Inn Express Hotel & Suites Kansas City Sports Complex Guest Reviews
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|8.9 miles from Kansas City centre|
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Jeff, Breckenridge Tue, 11 August 2015
It was very nice. The staff was very helpful and the breakfast was way better than we expected. We give it 4 out of 5.
James Thu, 20 October 2016
Liked: 1) Front desk staff.
2) Easy access to outside services.
3) Cleanliness of rooms.
4) Low noise level.
5) Location of room.
6) Parking and security.
7) Response of Front desk staff to complaints or needs.
8) Shower excellent
9) The right amount of tissues and towels.
10) The overall training of you staff is very good.
Disliked: 1) The front desk staff was excellent the breakfast staff person was poor in her response to us. However, she kept things orderly and clean at all times. I don't know if she understood that both are necessary. although her behavior changed, post complaint to front desk staff, it did not improve, usually this is a result of lack of understanding their role. 2) Lack of reception and poor performance of TV. 3) No rental of movies on the TV. 4) TV set with time out features out of our control. 5) The beginnings of signs the facility is in need of upgrade. 6) Lack of bathroom ventilation which allows bathroom smells to penetrate the door into the room.
Anonymous Tue, 18 October 2016
Liked: Staff at desk very helpful, accommodating, and friendly. Couldn't have been nicer. Recommended activities and nearby restaurants. Came up to room and changed sheet themselves when there was an issue. They offered to give us new room...but it was late and we were okay with just changing out bedding.
Disliked: Double Queen room-one bed had a soiled bottom sheet. Not anything horrible. Just something that looked like it didn't come out in the wash. Night manager came up and changed it out-very helpful! Next day, though, cleaning service knocked on door and demanded to see sheet.
Us Mon, 17 October 2016
Liked: Breakfast was varied and well prepared
Disliked: Location for us. But it would be excellent for medical purposes
Erica Mon, 17 October 2016
Liked: STAFF VERY RUDE!
Anonymous Sun, 16 October 2016
Liked: Large rooms, clean and comfortable! Near LC's BBQ!
Anne Thu, 29 September 2016
Liked: Great location and nice amenities... open laundry room facility with seating while you wait.
Disliked: I don't know if it's because we had an "adjoining" type of room with an interior door, but I could hear the neighbors talking. Luckily they were not loud and not a bother, but less insulated than other other hotels I've stayed at.
David Sun, 25 September 2016
Disliked: Missing shampoo
Anonymous Thu, 15 September 2016
Disliked: Run down
Kathryn Mon, 22 August 2016
Liked: Very clean. Amazing beds. Great breakfast. Very friendly staff. 5 minute drive to Arrowhead or Kauffman.
Roger Fri, 19 August 2016
Liked: The people at the desk were exceptionally friendly and welcoming.