Extended Stay America Suites - San Jose - Edenvale - North Guest Reviews
Write a review
12.3 miles from San Jose centre |
Write a review
Snap Thu, 9 May 2024
Cockroach infested, disgusting, downgraded to...
Liked: The hotel is conveniently located across the street from a grocery store and several restaurants. Nothing else was good about this stay, however.
Disliked: My king room had no wifi connection so I could not use the internet or get any work done for half of my stay. I was downgraded to a queen room in order to have wifi, but was still charged the king room price. The new room had a bed that was broken on one side, several appliances that did not operate, and a foul odor coming from the shower drain that you could smell throughout the unit unless you closed the bathroom door. I also found and photographed cockroaches inside my new room (which was on the 3rd floor).
Cesar Fri, 3 May 2024
Exceptional
Michelle Thu, 2 May 2024
Bad
Disliked: The staff are not so friendly. Not approacheable. They dont even smile and some are so rude.
Rachael Thu, 25 April 2024
Poor
Audra Mon, 15 April 2024
Poor
Liked: Location
Disliked: The room was gross, had roaches, and mold in the bathroom. It smelled old and musty. There were no handles on the cabinets, and the sink leaked water when you turned it on.
Mallory Fri, 12 April 2024
Average would stay again
Liked: The fact that it had a kitchen
Disliked: The hallways were gross there was not even a cup to use In the kitchen and price is too high but would stay again.
Belliveau Tue, 9 April 2024
Passable
Karla Tue, 2 April 2024
Passable
Liked: the hotel did have smell to it
Disliked: The smell of other cooking in their rooms was very overpowering
James Mon, 1 April 2024
Falls short of the 2...
Liked: Convenient location, close to the freeway and across from Lucky supermarket and a number of local restaurants and stores. Plenty of parking. Rooms are reasonably spacious, and there's a TV with numerous channels. Rooms have a fridge-freezer, microwave and small hob.
Disliked: Though it was a suite, items advertised as available such as pots and pans to use for cooking were not available. The smoke alarm was covered over with plastic, presumably to stop the frequent evacuations due to someone using their in-room stove. They advertise selling laundry tablets and sheets but don't have any. I stayed for 2 weeks, housekeeping was supposed to be at least once every 7 days, I had zero visits from housekeeping. The shower curtain was not long enough to fit into the bath, so it was impossible to have a shower without flooding the bathroom. The bathroom sink and bath did not have plugs. There was dining table but only one chair (used at the desk) The drawers in the dresser were not on the runners, and there's no trash service - guests have to take it themselves to a specific room. The front desk is manned most of the time, but mostly by inattentive and uninterested staff. I don't have high expectations of an extended stay, but this is one hotel I would not stay at again, I checked out early.
Jason Mon, 25 March 2024
Don't stay there
Liked: The property smells very bad. You can feel that it's not clean as soon as you walk through the front door. I liked nothing about this place.
Disliked: I disliked everything.