Courtyard by Marriott Grand Rapids Downtown Guest Reviews
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0.3 miles from Grand Rapids centre |
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Conrad, Warren, visiting Intersection Grand Rapids Wed, 21 October 2015
Our experience was great other than knowing we had to hide our valuables every time we left the room. Not really any good places to eat except Bagger Dave's right next door. I was charged a $250.00 extra fee on my debit card after we got home. When I called to ask what it was for I was told it was for smoking in the room. I was given a number to call and talk with someone about this. I called and left a message and no one ever returned my call. No warning, no explanation, just charged my debit card $250.00! We even tipped the house keeping when leaving. My guests went downstairs and outside every time they had to smoke.
Liked: Nice location; close to our venue; connects to other buildings via Skywalk.
Disliked: Someone came in our room every time we left. No vent in the bathroom. Only place to eat was Bagger Dave's. Harassed by the local beggars and or/dealers that hung out by the entrances.
Jeffrey, Mishawaka Mon, 14 September 2015
Close to the Intersection concert venue.
Liked: Location.
Disliked: Price.
Pamela Tue, 12 March 2024
Exceptional
Liked: location, location, location. Great walking distance to just about everything!!
Disliked: Price for parking.
Kelley Sat, 9 March 2024
Exceptional
Disliked: My only complaint would be the parking lot. It would be nice if there was an electronic sign to show if it’s full so then you don’t pay to park and not have a spot. The staff removed the fee for us but it would be solved and we wouldn’t go in if we knew it was already full. Just an idea :). Otherwise our stay was perfect!
Jennifer Sat, 2 March 2024
Great location. The rest left...
Liked: Location was great. We were able to be close to our concert venue. The breakfast we paid extra for was decent. The baristas were the nicest staff we encountered.
Disliked: When we arrived we were told we parked in the wrong parking garage. It was never lined out where to park. When we got to our room there was a throw pillow with a crusty white and red smear on the front. I brought it down to the reception desk and she told me she couldn’t take it from me. To bring it back to my room and she would send housekeeping. No apology. No accommodation. She made me go back up to the 5th floor to return it. The pullout bed was so uncomfortable. As the room became lighter the next morning more and more filth showed up. Stains on the carpet, tape on the walls, hair in the corners, dust, more stains on the ottoman. It was gross.
Lauren Sun, 25 February 2024
Quick Concert Trip
Liked: The location was perfect, we came for a concert at Van Andel and it was a short walk and affordable parking for an overnight stay. The Bistro had good food too, we were pleasantly surprised!
Disliked: One of our rooms did not smell the best, and it looked as if one was haphazardly cleaned with pillows left on the couch instead of placed on the bed, but the room itself did not seem dirty.
Adriane Sat, 24 February 2024
It satisfied us for what...
Liked: We don’t get a chance to go to breakfast .
Disliked: The room had no microwave , and the lampshade was broke , and the table had a busted leg . The shower had some stains . The bed was really uncomfortable . I’ve stay at other downtown Marriott and they were updated .
Leddy Wed, 21 February 2024
Very good
Liked: The location is great. This property is located just down the street from Tosa Park Circle, walking distance to loads of restaurants, all of the museums, and countless bars. It is also convenient to public transportation and on the taxi route.
Disliked: I did not like being woken up at 9:00 in the morning by housekeeping knocking on my door, then immediately trying to open my door to enter the room. Thank goodness I had the upper lock engaged on the door! That was definitely not a nice way to wake up.
Turner Mon, 19 February 2024
Superb
Liked: The Sky Walk directly to the arena.
Suchman Sun, 18 February 2024
Came here for a comedy...
Liked: Love the bistro restaurant in the hotel, food and drinks were amazing. Also love how close everything is to this hotel, it was easy to find and easy to park downtown.
Disliked: The only thing I didn’t like was exiting the parking garage, use your room key to exit! I accidentally scanned my ticket and payed $50 for parking when I didn’t have to, but I went back inside and they were very nice and gave me a refund for that $50, so not too big a deal, it got fixed right away.
Kim Tue, 6 February 2024
Exceptional
Jodi Sat, 3 February 2024
Exceptional