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Sugar Factory - San Antonio

Sugar Factory - San Antonio, 849 E Commerce St, San Antonio

3.9
RESTAURANT RATING: 
GOOD
3.9 out of 5 (47 Ratings)
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About Sugar Factory - San Antonio
The Spotlight on Sugar Factory - San Antonio

Sugar, Sparkle & Sound: A Bold Spot to Kick Off Concert Night

Located in the heart of downtown San Antonio at the Shops at Rivercenter, Sugar Factory San Antonio is a high-energy American restaurant known for its over-the-top sweets, colorful cocktails, and celeb-worthy style. With glitzy chandeliers, tufted booths, and pop music playing all day, it’s a fun, photogenic spot that feels like part of the show itself.

Classic American fare like burgers, shakes, and waffles are served alongside wild dessert creations—think rainbow sliders and candy-filled goblets big enough to share. This is not your average dinner stop; it’s a lively experience built for celebration.

Why Concert-goers love it

Sugar Factory is just a short stroll from several of San Antonio’s biggest music venues, making it an ideal pre-show hangout. The upbeat vibe, quick and friendly service, and shareable menu make it easy to fuel up before the lights go down. Plus, the signature drinks and vibrant décor set the tone for a festive night out.

Who this Restaurant is great for

  • Groups of friends looking to split fun bites and drinks before the concert
  • Solo travelers wanting a buzzy spot with great people-watching
  • Couples turning a concert into a special date night
  • Fans excited to start the party early in a lively setting
  • Budget-conscious music fans who still want something memorable (especially if you split that giant sundae!)

What People Say

Guests rave about the Instagram-worthy desserts, over-the-top milkshakes, and vibrant cocktails. The atmosphere gets consistent praise for being fun, colorful, and energetic, making it perfect for a pre-show buzz. Families and adults alike enjoy the entertaining presentation of the dishes, and many mention the location as a big win—close to both the River Walk and major concert venues.

Areas for Improvement

Some diners mention that service can be a bit slow during peak hours, so allow a little extra time if you're on a tight schedule. Prices are on the higher side for casual American fare, but diners agree it’s the experience you’re paying for.

The Bottom Line

For a festive, photo-worthy meal just steps from San Antonio’s top concert stages, Sugar Factory is a sweet start to your night out.

Average Price
$31 to $50
Cuisine
American
Opening Hours
Mon-Thu 11:00 am-10:00 pm
Fri 11:00 am-11:00 pm
Sat 10:00 am-11:00 pm
Sun 10:00 am-10:00 pm
Brunch
Sat, Sun 10:00 am-4:00 pm

Sugar Factory - San Antonio Customer Reviews

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TripAdvisor Traveler Rating

Sugar Factory San Antonio is #2783 of 5226 things to do in San Antonio

2 of 5 stars2 out of 5
By: unlimitedworldwide, New Braunfels, Texas
Sun 9 Feb, 2025
l Definitely not worth the hype. Food was ok, decent portions, but pricey compared to other restaurants. Another reason we will NOT be returning is because of the mandatory 20% gratuity. And our...

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1 of 5 stars1 out of 5
By: Kdrich, McMinnville, Tennessee
Sat 4 Jan, 2025
l The fact that they add a mandatory 20% to all tickets should have been our clue the service would be horrible. Why give good service when your gratuity is guaranteed? We stopped here on our last...

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1 of 5 stars1 out of 5
By: Debbie G
Sun 15 Dec, 2024
l The 20% forced gratuity gives no incentive for the staff to provide any level of customer service. The food was mediocre and definitely did not justify the price. We went there celebrating a college...

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Sugar Factory - San Antonio 849 E Commerce St, San Antonio