Zalanta - Lake Tahoe

Nice apartment but overall a...

Liked: The property is conveniently located across the road from the gondola and provides easy access to shops and restaurants. The apartment was nice and clean but the fireplace which was the main attraction wasn’t working. The ski valet service is good, you can leave your skis overnight and pick them up in the morning. At the time of our stay they were 4 reception staff on different shifts, two of them were exceptionally friendly and helpful: thank you again Toni, you were amazing, and thank you to the gentleman who checked us in and drove us to Edgewood for dinner on our first night - so sorry I forgot your name. Unfortunately the other two were unhelpful, they set the reception phone on voicemail to avoid calls from guests calling for transportation at the end of the day, and found excuses to avoid driving us to the California Lodge lifts in the morning. One lady in particular (C) just doesn’t belong in a customer-service job and should do everyone a favor and get another job.
Disliked: While it is priced like a four-star hotel, what you get is just a condo, with none of the services. For the price, you’d think they’d throw in a bit of daily housekeeping, but no. All they do is pick up the trash bags that people leave outside their doors overnight. If you want a change of towels it will cost you $150. Nobody’s there to help with your luggage, they’ll watch you struggle with your suitcases without lifting a finger. One service that’s included in the price is the free transportation within the resort, for example to and from the Cal lodge ski lifts, or to restaurants in the evening. However we only got transportation when Toni was on shift and the first night with the nice gentleman. The other two (C and O) were too busy/ unbothered, never picking up the phone in the evening or flatly refusing to drive you when you asked in the morning.

Exceptional

It was decent but not...

Liked: New property so appliances and everything was good
Disliked: Staff was rude & snappy when requested cleaning. Also between members of staff there was confusion on their cleaning communication. Which left us asking again and again for fresh towels. Bit disappointing when you are on break..!

this trip was not only...

Liked: beautiful building. friendly staff. room was comfortable and felt very clean
Disliked: pool closed early

Very good

Very good

Liked: No restaurants on property complete downfall
Disliked: No restaurants on property or mini store to buy snacks etc

Pleasant

Liked: Location
Disliked: Service

Great place , great location...

Liked: Great location , amenities, friendly stuff,
Disliked: Hold on credit card stays to long , room cleaning non existent, they said they do touch up but not even garbage wad emptied. Check out confusing , front desk told me just to leave and they will email me receipt, didn’t even ask for room number. Had to send email asking for check out recipient. Overall great place just couple things that could be improved

Simply a great stay. Would...

Liked: Great resort. Luxurious. Clean. Great location. Awesome staff
Disliked: None