YOTEL Boston

Some staff need more training...

Liked: Great location and good value for money. We stayed for 10 nights and the hotel was conveniently located to public transport and all amenities.
Disliked: From the moment we arrived there were issues, including being checked into an already occupied room (which raised questions on safety as I was travelling as a female on my own with my son, let alone security for personal belongings). Barely half hr past before we were moved to a third room because it was undergoing maintenance sometime during the week. All in all, we moved to four different rooms within the span of 1 hr.. However, my discontent was not with this issue as everyone involved was highly apologetic and helpful.My issue concerns the dealing with a particular staff member at checkout. The issue itself does not matter, but this staff member was argumentative and needed to have the last word. She did not take initiative to check the notes about the said issue. Had she done so, there would have been no discussion. When I had moved away and sat down to wait for my uber, the porter asked me what had happened and this particular member of staff proceeded to yell across the lobby about me repeating an issue that had already been resolved, while at the same time checking out another customer! I'm not sure in what professional environment such behaviour would be considered appropriate, let alone tolerated. She scowled at me and berated me. Please contact me further so I can provide this staff member's name.I stay at hotels at least once every month, booked through bookings.com and have never written a complaint but felt compelled to do so in this instance.

Very good

Highly recommend this hotel!

Liked: Great location, comfortable bed, and good WiFi.
Disliked: The AC broke and battery for my door lock failed. Both were fixed in a reasonable timeframe.

Good

Liked: It was clean and well maintained. The bathroom was lovely, the shower was excellent. Good WiFi with strong coverage
Disliked: The bedroom space was a little small and I couldn’t get the chrome cast to work on the TV. It was also a little far from town considering the price

Sleepless in Boston - Take...

Liked: Room was compact, but sufficiently equipped.trendy purple lighting.Close to the water edge.
Disliked: Very very noisy - Traffic noise was incessant and room noise insulation was non-existent.Breakfast choice was limited and very expensive for what it was.

Very good

Superb

Pleasant

Would stay again!

Liked: Loved how attentive and respectful the staff were. Everyone was quick to accommodate with any needs necessary. The rooms were small but extremely functional and comfortable.
Disliked: Ice machines were out of ice on some floors.