York Pavilion Hotel Sure Hotel Collection by Best Western Guest Reviews
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Write a review
Anonymous Wed, 20 August 2025
Exceptional
Carole Wed, 20 August 2025
Good
Lou Wed, 20 August 2025
Wouldn’t recommend or stay again
Liked: The outside space is very pretty.
Disliked: I paid extra to upgrade our room and was very disappointed. We stayed in the queen four poster room which wasn’t clean, badly stained carpet, and a very outdated bathroom. We only had a view of a roof from both windows. The breakfast was mediocre too.
Katrina Wed, 20 August 2025
Superb
Helen Wed, 20 August 2025
Exceptional
Cecilia Wed, 20 August 2025
Friendly staff
Liked: Breakfast not included in price. It was good
Disliked: Parking was charged at 15 pounds per night
Andreas Wed, 20 August 2025
Superb
Liked: Very beautiful hotel with vintage elements. Rooms are comfortable and beds are nice. You can enjoy a nice bath and have a good night's sleep.Location is very nice with a bus stop right outside the hotel
Disliked: The charge for the car parking is extra £15/day.You are already paying the stay so it is too much as an extra charge.
Christine Tue, 19 August 2025
Very good
Stephanie Tue, 19 August 2025
Good staff, location OK but...
Liked: Good beds. Nice car. Good service but closed early.
Disliked: Bar closed early. Bathroom had a lot of ground in dirt. Needs a steam clean. Not the fault of the domestic staff - they don’t have time! It needs a deep clean and maybe refurbishing tiles, and bedroom carpets
Jackson Tue, 19 August 2025
Passable
Liked: Price
Disliked: Uncomfortable bed and pillows. Very poor breakfast when it was buffet. Location of my room