Overall a enjoyable experience thanks...

Liked: Had a suite which comprised spacious lounge with tv, bedroom with tv, bathroom and seperate cloakroom.Hotel was smartly and tastefully decorated and had ample parking. Ten minute walk into Broadstairs.Buffet breakfast was excellent and hot food was served very quickly.Very helpful and pleasant reception staff. Had 1 hour exclusive use of the small Spa for an additional £10 per person.
Disliked: There were no changing rooms in the Spa although as you have exclusive use of the Spa itself it does not really matter.The restaurant is not open on Sundays nor Mondays although you can order bar meals

N/a

Liked: N/a
Disliked: Lift only goes to second floor.

Exceptional

Liked: We loved everything ! Except....there was one member of staff on the front desk who needed more people skills. She was very monotone, robotic sounding and completely expressionless, which was a shame as that was our first contact with one of your staff.
Disliked: We liked everything and are really looking forward to visiting again.

\good

Liked: See above.
Disliked: Nothing to report

Very good

very enjoyable.

Liked: clean and bright.
Disliked: I found the mattress too hard as I suffer with a bad back.

A wonderful hotel in a...

Liked: A very lovely comfortable and quiet hotel. The service and breakfast is very good too

Superb

A great stay in a...

Liked: Stayed in a junior suite and it was a very large and comfortable room. The staff were very friendly and nothing was too much trouble. Relaxed atmosphere and very clean throughout. Good amount of free parking. The hotels decor was in good condition.
Disliked: I prefer to call my comments constructive criticism. On arrival we had coffee in the bar area which was fine but on the bar was a selection of cakes and pastries which were uncovered and should have been covered. I also would have preferred it if our windows in our room were openable to allow fresh air in. As I drink soya milk in hot drinks I brought my own but there was no fridge in our room which was disappointing. Also that all the storage in the room was cupboards and no drawers which would have been helpful. This hotel is deemed a 4 star and its the little things that could easily be changed to add to our experience.