Name: XYL Pets Friendly Opened Spacious Seaside Boutique Guesthouse
Address: 5 Regent Street Caloundra, Caloundra
Telephone: +61-370-732-900

Bad

Terrible

Liked: Town
Disliked: Everything as there were no locks on doors the room was not clean sheets dirty room was double booked I am going to report this to the people who approve guest houses in Queensland to go right through this property it was not up to basic standards the room smelt Sorry just not a nice guest house for the price

Bad

The thing of nightmares. Disgusting...

Disliked: It was extremely dirty.I had to clean poo of the toilet, no vacuuming. Smelt like mold and cigarettes. There were cigarette buds all over the place. Cameras watching your every move, dirty dishes. Looms like bedding wasnt washed. Just felt like some bugs were gona crawl all over us and worst thing yet... my son picked up a baggie with used drugs in it that was in amoungst our bedding when we pulled it off to wash the dirty bedding. I also had to clean the toilet, there was poo all over the seat and used toiletpaper and papertowels on th bathroom sink. Extremely unhealthy, just horrible to have had this experience.

Bad

Liked: NOTHING
Disliked: Not a thing. The place stunk from the back door to the room. It looked as though someone had just crawled out of the bed, rubbish bin full, 1/2 drunk can of Pepsi on dresser. IT WAS THE MOST UNPLEASANT EXPERIENCE EVER. I did not stay the night for which I paid $180. A Holiday Inn it is not. Owners were not helpful either. Reported it to Booking.com also. Also asked to walk down the unlit side of the house.

Exceptional

Litterally uninhabitable

Liked: Nothing. It was too filthy and unsafe to stay in.
Disliked: I’ve seen cleaner squats and trap houses. I’ve litterally never seen anything this filthy. Smells like a mix of shit, urine and cigarettes. Garbage out in open all over the house. The room was not made up for us before our arrival and was incredibly filthy. Host asked for our eta and told us to call them on arrival for check in - arrived exactly at our stated eta and called the owner only to find out she’d blocked my number. There are no locks on the doors. We left and slept elsewhere. Host refuses to speak with us.

Bad

Liked: There was absolutely nothing that I liked. The place was the dingiest most disgusting place. The room that we had booked was booked by another 4 people. When we arrived there, they end showed up and said, we were either in their room. Already or that they were waiting for a room, they said that the man was coming with the keys to let us in, and a man with a drill showed up and unlocked the doors with a drill. We ended up leaving as there was nobody there to even speak to.She was on the phone and a bunch of junkie feens we did not feel safe at all around not to mention someone took our room
Disliked: DO NOT UNDER NO CIRCUMSTANCES STAY HERE There was absolutely nothing that I liked. The place was the dingiest most disgusting place. The room that we had booked was booked by another 4 people. When we arrived there, they end showed up and said, we were either in their room. Already or that they were waiting for a room, they said that the man was coming with the keys to let us in, and a man with a drill showed up and unlocked the doors with a drill. We ended up leaving as there was nobody there to even speak to.She was on the phone and a bunch of junkie feens we did not feel safe at all around not to mention someone took our room

Bad

Liked: Literally nothing
Disliked: Communication with the Lady who runs this place is at a bare minimum. There is people sleeping in random rooms and she doesn't even know. She tried to put me in a room that someone had slept and spewed in. Squatters in the back rooms. Then would not answer my calls to tell me what I should do. Another resident from the main building come out and tried to assist me as I was trying to process the fact I was left with no where to rest my head after trying my hardest to get something sorted. The rooms inside the main house had not been cleaned either. You don't receive your own key for your room and even if you did every was breaking in and helping themselves. The lady did end up putting helping and out me in the other house 1 Regent St (spelling could be wrong) which was ran down.. disgusting.. and an actual health risk. I have photos. Then the man who helped me from the main house without my knowledge booked me another two nights. *Another issue no refund was given for the extra night he paid for that I didn't use as I did not feel safe*Fri, Sat - should have been Sat Sun. The lady said she would refund me my 40 pet fee because of the inconvenience but I said that was not acceptable. That money still has not been refunded. And then the second night I stayed, a man came to the house looking for his room. I told him no this is my room, while the lady was on the phone to this man I asked if I should take them down to the other house and she then told me i was not meant to be there I was not they're guest. Then she hung up. After this I received a threat by message that I had to leave when I explained multiple times that the man *Brad from the first house paid for me too stay but that wasn't ok with her. But she didn't even send someone to clean my room before letting anothrr group stay in there. It is all horrible and unacceptable and needs to be sorted.