Exceptional

Good

Liked: Comfortable beds, great shower, good pool (freeway noise aside)Great location right by the pier and only a couple of minutes' walk to shops and cafes.Staff (Anthony in particular) were excellent in sorting out a room on the quieter side of the hotel after the first night.
Disliked: First night spent in room directly next to freeway but the hotel has zero soundproofing (single pane windows, poor sealing - you might as well have the windows open for all the good they do). Horrible night and unpleasant to be in the room the next morning. Half the rooms are next to the freeway, so unbelievable that they haven't remedied this. Moved rooms the following day.Outdoor pool also right next to freeway. Not a place to relax....General soundproofing issue, as can also hear guests talking in other rooms, out in hallway etc. Woken up several times by people returning at all hours. They weren't even being loud, which shows how poorly the building is constructed.This is simply not acceptable when paying nearly $500 per night.Lots of homeless people directly outside hotel. Seems particularly bad here (probably due to proximity to pier) - not as much of an issue in the rest of town.Valet parking nearly $50 per night - just park in the public lot across the street for $20.

Good

Liked: Great location, only a few steps from the pier/boardwalk. Staff were very helpful.
Disliked: We decided to make sure we had a view room, which we got, but the windows were so dirty it spoilt it. The air con in the room was useless and couldn?t bring the temperature down whatsoever, let alone to a comfortable level.

Exceptional

Liked: Nothing
Disliked: The staff

Exceptional

Liked: Perfect location by the pier. Lovely big room with great facilities. Staff were very helpful.

Exceptional

Very good

Liked: Location was perfect to enjoy all that Santa Monica has to offer, plus an easy bike ride to Venice Beach and the surrounds.

Good

Fabulous

Liked: Great location, right in the middle of everywhere i wanted to be
Disliked: The windows in the room were so dirty you could barely see the street. Couldnt enjoy the view