Wyndham Omaha/West Dodge

Bad

Bad

Bad

Liked: Room and stay
Disliked: I checked out a day early and I still didn't get my refund

Exceptional

Liked: Clean rooms and great customer service

Disappointing

Liked: It was clean and a good price for the last minute ..the young man at the desk on second day and during check out was a nice and polite young man. Location was a challenge...two roundabouts up hill. The rotating door was broken....the parking lot is in need of repair.
Disliked: The young lady at the desk during check in was on her phone texting and rarely acknowledged me during the check in. The manager looked like he was in a bad mood our entire stay. I'm glad I had no interaction with him.

Ok stay

Liked: Looked nice outside. Inside it was not as clean as we expected.
Disliked: No towels in room. We had to get them at the front desk.

Poor

Disliked: There were dirty linens hanging from our shower rod when we checked in. We reserved a king suite for 5 people and they would only give us 2 towels until I complained. All ice machines were broken. The second day after being at the omaha zoo all day, our room, my brother's family's room, and my parent's room keys were all deactivated and we were locked out. They did reactivate our keys without fuss, but we found out there was a large wedding party there and the gym was locked and the pool was closed for "maintenance " the rest of the night. Our pull out couch was broken and did not come with sheets. I asked for at least a fitted sheet to cover the mattress and was almost charged for extra linens. All they gave me a duvet cover and 3 pillow cases because it was all they said they had clean at the time. Never again.

Bad

Exceptional