Wyndham Cleveland Airport

Liked: The readiness of the room was wonderful, and your courteous and helpful staff.
Disliked: No answer.

Clean; neat hotel.

Liked: Friendly.

I would not recommend And...

Liked: We Check-in at a little after 9. Didn't get to a room that we could actually sleep in. Till after midnight, we tried to get into like 5 different rooms. Each of them was nasty dirty toilet's not working one of the ladies. On the staff let my mother into a room that was occupied to use the bathroom. So we had to be at the event cheer leading by 7 o'clock. So we didn't have time for the breakfast so so I don't know how the breakfast was.
Disliked: It wasn't just as there was like another 5 or 6 other people. Trying to get into rooms the same time we were. They were having the same problems. Nasty rooms dirt nasty waters in the bathtub's toilets etc. Maybe if the rooms are disgusting, don't run them out. The receptionist said they were overbooked and that management knew about it. So have a talk with management. I don't know, but something needs to be done.

Good

Was there over night for...

Liked: Good location, very clean, quick check in. Our room wasn’t ready and we were in a hurry and they had another room that they were able to switch us too.
Disliked: Room was not very cool. We brought a fan thank goodness and that helped.

Pleasant

did not even get to...

Liked: NA
Disliked: we had a room booked for quite awhile now & after 5 hours of traveling, when we arrived yesterday at 3pm, they stated our room was clean and ready to go. we go up to the room to find it destroyed. empty liquor and alcohol bottles were everywhere, 3 bags of trash laying around, an open can of cheese just chillin on the night stand, and the most atrocious, dirty looking bed. don’t even get me started on the smell either.immediately, this ruined the day because we had nowhere to get ready for a concert that started in an hour.us & 3 other families were left getting ready in the hallway of the hotel because we were told our rooms were clean and ready, however, they were the complete opposite.immediately, we went down to the lobby, returned our keys and said we would be back after the show.we checked in by calling the hotel around 7pm to see if there was a room update.. the lady we spoke to stated “your room is being cleaned right now as we speak”okay cool! fast forward to after the concert, we arrive at the hotel, and it’s now 2am.NO ROOM!what do you mean we have no room?don’t worry, we weren’t the only ones at this point now.about 15 others were left with no room for the night.the hotels excuse was “we only have one housemaid for the whole hotel” and “our second floor is abandoned due to no AC”.it was very easy for the 1 front desk attendant to refund everyone & make them fend for themselves because “they no longer had room for guests” EVEN WITH A RESERVATION IN ADVANCE! at this point and time it’s now 3am and no nearby hotels have any rooms, leaving us to make the decision of driving 5 hours back home at 315am‼️

Location was good but overall...

Disliked: Hotel is very run down. Leaking ceiling tiles, pool was out of service, multiple rooms with AC out and little to no maintenance has been done around the property for upkeep. Way too expensive for a hotel that’s not maintained for guests.

Passable

Bad

Bartenders were fantastic both Thursday...