Location is good for many popular Boston destinations. In our case, City Winery for a show. Parking fee is $50/day which I noticed in passing several parking garages is about the going rate. Room was nice and warm, very comfortable. For some reason, the TV was unplugged!? In room coffee/tea available but only one of each variety. What if you have two people, like us, and they both want Earl Grey without having to wait for? When investigating places to stay, through ConcertHotels, the page that described this hotel did not specify that the pool was outdoors. Also, page said pet friendly. Almost brought him. Book in room said "Only service animals allowed. $100/day fee otherwise". Not exactly pet friendly. Didn't use restaurant or bar as all reviews I read mentioned the high price. Overall, I give it a 3 for poor communication through websites about amenities and their pet policy.

Liked: Convenient to where we were going.
Disliked: No indoor pool.

Liked: Great location; walked to everything I needed; great continental and full breakfast.
Disliked: Toilet paper holder too close to toilet.

Very good

Good

Liked: I close to the hospital since we had been staying at a different hotel the other visits
Disliked: We were told we'd get a discount since we have 6 month check ups at Boston Mass general and we didn't get them ?? also I was told breakfast was complimentary and it wasn't

Good

Very happy?Hope to book again...

Liked: Closest I could humanly get to Mass General Hosp Quick check out Available hand sanitizer
Disliked: Missed little fridge

Superb

Liked: Was a really good. Clean with friendly staff . Nice bar area downstairs. Decent rooms
Disliked: Nothing

I was not valued as...

Liked: The area was good for me as a relative is in Mass General Hospital
Disliked: The staff was not courteous. I did not have a very good stay. The person on the morning desk lied to me about the pending charge on my credit card. When I called to inquire I was told the manager would call me. When the manager did not call a person on the desk , Deborah yelled at me that when the manager was out of her meeting she would call. The manager never called. The staff there is unkind, unfriendly, and disrespectful. I was not given the room I booked at the outset. I was not told the king room I was given did not have a tub. The floor I was on was very noisy. Yelling and slamming of doors. I did not sleep well. After a day of worry and stress about my relative in the hospital I certainly did not need to encounter uncaring individuals at the hotel. Even on the phone when I called to inquire about rooms the person on the desk didn?t have a blue about rates or senior discounts or booking matches. I ended up on booking .com which I didn?t even want to do because of the I un-knowledgeable staff at that property. I would not want to stay there again. I felt they did not care about me or my concerns as a customer.

Exceptional

Good

Good