Wyndham Bali Hai Villas

Excellent accomodation in beautiful setting

Liked: Modern, clean and well equipped!
Disliked: Nothing

Awfull - Avoid. Rude staff,...

Liked: Packing my suitacase and leaving
Disliked: Awfull stay, from the staff / management down to the cleanliness of the apartment. After queing and waiting to check in for 45 minutes the lady at reception said that my stay is not at the Wyndham property but down the road at their sister property. This was not the case as i had the booking confirmation. I heard her colleague tell another customer that they had over sold their rooms and was at full capacity. After driving and trying to check in to the sister property they said that my booking was infact with the wyndham and therefore had to turn back around and head back. At this point my partner and i was extremely frustrated after a 16 hour flight this was not the way i wanted my holiday to start. When i arrived back i spoke to the SAME receptionist who said "oh you are booked with us" .... Yes i know i told you this almost 3hrs ago and you didnt believe me. I complained to their manager about the inconvenice and they said they would re-inburse us for the first night (as most of the day was spent running around wasting time due to their poor management and checking in process) - And yet to receive anything from them. AWFULL. Also, when we collected our "welcome pack" the hippie guy mocked my english accent and thought he was being funny infront of his 17 year old colleagues. I had a stern word with him in which he apologised. Badly run franchise, would not stay here if it was the last hotel on the island. Wyndham standards have plummeted dramatically in the last few years. Shambles.Dont even get me started on the room, was damp smelt of mould and flys /everywhere as well as roaches.

Very good

Exceptional

We had a great time...

Liked: We really did enjoy this property and walking around the grounds as well as other nearby areas. People at the facility were very nice. The grounds were kept up very well. The person giving us the time share presentation was very friendly and we actually enjoyed talking to him (he was from Hawaii) and he didn't fit the mold for a typical sales person. We asked for some fresh towels and waited a couple days then requested them again. They finally got delivered the second time. Birds in the area were amazing to watch. Very few cats. Free music at the clubhouse was very nice (free mai tai). Units/rooms were very large and kitchen had everything you would ever want or need.
Disliked: Oh my, where do I start? We were here 8 years ago and in the same building. Nothing has changed, except some appliance upgrades. Same furniture, same artwork on the walls etc. Like being frozen in time. I expected to see some type of upgrade to the units. The dumpsters (for your trash) were full and running over. The floor in our unit was extremely dirty. The light diffuser in the main bathroom was really dirty and had dead bugs stuck to it. Flies were coming in through one of the screens (we think in our main bedroom?). People above us (for a couple days) made a lot of noise and talked loudly on the patio at night. The concierge told us she would request the front desk send us a gift because we were on our honeymoon. Never received anything. Walk-in shower in guest bathroom had mold in the corner of the wall. Both bath tubs/showers need remodeling. Soap dispenser in main bathroom by sink never worked. This place needs a quality control review by someone from time to time to make sure they are being cleaned properly.

almost perfect. Would stay again...

Liked: our building was perfect. So pleased that it was not located in the middle of the property and that the balcony felt private and relaxing.
Disliked: Since there are no on-site restaurants, there should be at least one on-site food truck that is open for breakfast much earlier, and stay open for dinner later than 6pm. We were not aware that your on-site food trucks do not open until late mornings and close so early at 6pm; this significantly caused a wrinkle in our plans for a couple of the days. It is extremely inconvenient to be required to leave the property if you want breakfast before 8am, or want dinner after 6pm. Also, warning to others... They will try to talk you into attending the time-share presentation. Don't fall for it. The small print makes the 'incentive' very difficult to take advantage of!

First staying and will stay...

Liked: Very clean and well kept grounds.
Disliked: N/A

Exceptional

Exceptional