Exceptional

Exceptional

Lovely budget stay

Liked: Very spacious, free parking, ideal location for our visit to the area. Staff were lovely. It was exceptionally clean. Netflix available on the tv was a bonus.
Disliked: It’s very dated and the restaurant wasn’t open, meaning we had to order in but that wasn’t too much of an issue.

Disappointing

Liked: Property is fine
Disliked: A shadow of former hotel, no food, bar or breakfast, just a bed basically

Exceptional

Very good

Very disappointing cleanliness standards

Liked: The staff were friendly.
Disliked: The standards of cleanliness were unfortunately appalling. Initially, the room seemed ok, but when we went to use a cup and saucer and lifted up the one on the top of the pair, it revealed a disgustingly dirty saucer. When we pulled out the chair at the desk, we discovered cigarette filters on the chair. Opening the drawers, we discovered what looked like multiple used make up wipes. There were also numerous brown/red marks throughout the bedroom and bathroom on the walls. Photos of all these things attached. We only stayed for one night and didn't discover some of these things until the morning we were checking out, so it didn't seem worth complaining about. However, I did afterwards send an email to the hotel explaining all of this and showing them the photos. I wanted to give them an opportunity to respond before I left my review. Unfortunately I never heard back from them, which is very disappointing. If I knew they were going to improve their cleanliness standards, I would stay there again, because the facilities and staff that we dealt with whilst we were there all seemed good.

Good

Exceptional