WoodSpring Suites Waco near University

Exceptional

Liked: Breakfast, the lady at the front desk during check in was amazing

Not good at all

Liked: Not it was all bad I need a refund because I had to check out early
Disliked: Nothing

C.Sanchez

Liked: We had reservations for two rooms. I had called to inform them that we would be running late. They said it was no problem. Got to the hotel waited for 20mins before someone came to the front desk. They charge me for one room and told me they didn’t have my other room, they were full. I asked for a refund they told me I had to come back in the morning for the refund. Came back in the morning. Only to be told I had to wait until Monday when the GM is in office to request my refund. We never stayed in the room we had to go look for another hotel last minute to fit our group.
Disliked: Very unorganized.

Poor

Bad

Liked: Nothing
Disliked: Nothing

Bad

Bad

Bad

I was fooled because it...

Liked: There was a bed after a long day. The bed was not made (no top cover and pillows were on the side table), but the sheets appeared to be clean.
Disliked: We have to wait about 7 minutes for the front desk person to come back to the desk and check us in. She was apparently in her room on property where she lived, tending to her dogs. Once she got there, she asked if we had a floor preference. My boyfriend jokingly said "just give us the best one". She then walked us to the room, and walked into the room and was looking around and super weird. It was super inappropriate and made me uncomfortable. It had been a long day and I just wanted to go to sleep.