WoodSpring Suites Waco near University

Bad

Disliked: They had a lot of bugs and the ace was broken it was really hot in the room and the electricity in the room also didn’t work it was the worse place to stay I won’t pay to stay there

Never will stay there again..

Liked: The vending machine
Disliked: The room it was nasty not cleaned poor service sheets dirty had roaches a frozen roach in the freezer hair in the tub...oh and I have my pictures to prove it and to show...The attendant Ashley and manager Hector did nothing about the situation...Had to go get my bleach and washing detergent out my car to clean the room 204

Full of roaches and back...

Exceptional

Liked: Breakfast, the lady at the front desk during check in was amazing

Not good at all

Liked: Not it was all bad I need a refund because I had to check out early
Disliked: Nothing

C.Sanchez

Liked: We had reservations for two rooms. I had called to inform them that we would be running late. They said it was no problem. Got to the hotel waited for 20mins before someone came to the front desk. They charge me for one room and told me they didn’t have my other room, they were full. I asked for a refund they told me I had to come back in the morning for the refund. Came back in the morning. Only to be told I had to wait until Monday when the GM is in office to request my refund. We never stayed in the room we had to go look for another hotel last minute to fit our group.
Disliked: Very unorganized.

Poor

Bad

Liked: Nothing
Disliked: Nothing

Bad