WoodSpring Suites Seattle Redmond

Exceptional

The “Spirit Airlines” of Hotels...

Liked: The location was perfect. The neighborhood was very nice. The room was clean and the kitchen was great.
Disliked: The bed was one of the most uncomfortable beds I have ever slept on. It was like sleeping on cement. There were only 3 pillows, an odd number for 2 people. The bed slid all over the hardwood floor anytime we shifted position or tried sitting with our backs against the wall. The bed was shoved into the corner of the room, off center of the tv, and only one bedside table, so the other person is crammed up against the wall with no table and has to climb in and out of the bed awkwardly. There was plenty of room in this room for the bed to be centered with 2 bedside tables. It’s just poorly laid out/designed.The free internet has a download speed of 1 MB per second which is ridiculous. You have to pay extra to be able to stream anything. The property has no security, and drunk people were literally running up and down the hallways, screaming and singing, until 2 or 3am. No one did anything about it. The pipes rattle loudly in the walls all night long. I thought it was funny that they advertise the rental of white noise sleeping aid machines in the front lobby. I guess that is their solution to this problem?I would not stay here again.

Lacking, insufferable staff

Liked: Place is clean... Verging on hospital sterility. Room was serviceable.
Disliked: The front desk guy (glasses, faint mustache, 'king' tattoo on his wrist) was possibly the worst service I've experienced. Took about 15-20 minutes to process each room even though everyone already paid up. (I saw him take this long for at least 10 other guests) The guy is totally silent and unwelcoming, doesn't offer any information and just clicks away on his computer at a snails pace. Meanwhile the lobby is cramped, hot and has been sprayed with so much cleaner it's hard to breathe. No music or ambiance so you can hear a pin drop. Each person that stays has to have their ID scanned which is a little weird, usually in my experience it's only the person that pays for the room. This process was about 5 minutes per person but the guy held my ID until the end despite checking in first. Then he just tells me I have to pay after not saying anything for 10 minutes. Huh? I get a little worried, I already booked online. He tells me it's a $50 'deposit' they return after you check out. Deposit for what? He didn't tell me, I don't remember seeing anything about that when booking. Then he asks if I want to pay for linen service while just staring at his computer. I have to ask him what that even means or includes. I guess here you have to pay extra to have your sheets and towels cleaned here, a service that's included in a base rate at every other hotel I've stayed at. Did they have breakfast, wifi, what's the checkout time, how do you turn on the lights? Couldn't tell ya, guy didn't offer any information just took our money and information and shoved us along. Would go out of my way to stay elsewhere next time.

would not book there again

Liked: No breakfast offered

Rubbish

Disliked: The room stank of curry Asked the staff about another room He was very very rude .. only stayed one night .. the smell permeated all my clothes . Had to stay elsewhere

Exceptional

It was okay; it met...

Liked: The unit was a good value (for today's high prices); we weren't expecting luxury. Location was absolutely perfect for our needs.
Disliked: The unit had a queen bed (which was not a problem), but probably explains some of the issues we had. It seemed like it was clearly meant for a single person (we were a couple). There was only one soft chair (there was an additional chair at the desk), and there was no bedside table on one side. That was very problematic, as I had to put my phone, etc. on the floor.

Reasonable place to stay

Liked: Cleaniness, fridge, microwave
Disliked: May consider keeping more dinnerware e.g., plates, bowls, spoon, forks, cups etc., paper towels, extra soap in the bathroom, couple of extra hand towles, and one more side table.

Pleasant

Liked: The staff were great. Very attentive. The room was clean and comfortable.
Disliked: The people in room next door were very loud very late partying and the very early fighting. It was horrible!