WoodSpring Suites San Antonio Fort Sam

Good

Liked: It’s the people who make it ghetto. The staff was unpredictable you never knew what kind of mood they be in . I felt more like I was walking on egg shells
Disliked: Location no deposit

Poor

Liked: Cleaning ladies nice
Disliked: Office opens late No towels only the ones that were there to start with.We used our own towels.No trash bags, we had to take our own trash out.Ran out of hot water for a day.Management not friendly Poor service.

I was very unsatisfied with...

Liked: Nothing
Disliked: It was dirty, infested with roaches! And staff was rude

Never again

Liked: What breakfast?
Disliked: The staff was absolutely horrible!!!! Veryy rude… no manager on site .. staff lied constantly about the manager being there I. The morning. I had a room with no working tv, workers said she had no authority to do anything about it. I called customer relations, they called the hotel and asked for a room change. They refused. So I am from out of town taking a little vacation and relaxation. We had to sit there in the quiet with no tv. That is not relaxing. I paid good money to be able to enjoy myself. I was told the manager would be theee this morning to hear my concerns and a possible solution but lo and behold, a no show and no one at the desk at check out. Wouldn’t answer the phone either. No room service or towel changes

Bad

Disliked: Trash……don’t waste your time booking this hotel. I checked in and 5 min later checked out. I don’t care loosing my money because it was not refundable but I will not put my family in a dirty, smelly , ghetto, uncomfortable place. As soon as as you enter it smells like marijuana. Don’t recommend it guys. AT ALL!!!

Pleasant

Pleasant

Liked: The manager he is really rude they now to fire him he make don't want to come back

Bad

Unpleasant

Liked: I didn’t like anything about the property.
Disliked: The photos of the property were misleading. When I arrived to my room, the room had a strong odor and roaches were crawling everywhere. When I brought it to the staff’s attention they were rude and told me regardless of the unsanitary conditions they would not give me a refund.