WoodSpring Suites Richmond West I-64

Passable

Disliked: Overall it wasn’t the best experience but it also wasn’t the worst experience

Poor

Glad this stay was only...

Liked: The property from the outside looked fine. Rooms - Burn in the comforter, weird smell to both rooms we used. Refrigerator (full size) wasn’t very cold. Drawer missing from night stand in one room. Charges you for extra towels. A room with two queen beds ( room that sleeps four) had two wash clothes and two drying towels.

Found hair and stains in...

Liked: Friendly staff, good location
Disliked: The popcorn kernels on the floor were about what I’d expect - no harm, no foul, that’s about what I expected. Finding hair and stains in the bedding, though, is too far for me; the sheets had clearly not been washed between guests. When I asked the front desk for clean bedding, they didn’t have any fitted sheets left - gave me two flat sheets to tuck in and hope for the best, along with a damp blanket. When we checked in, they gave us a room key and sent us to “check it out” because they “don’t do refunds.” It didn’t occur to us that the thing we were meant to check out was whether the bedding had been changed - that check in experience makes a lot of sense now.

Superb

Liked: The staff
Disliked: The beds.

It was trash

Liked: The girl named Ty that was there on day shift
Disliked: The room was filthy hair was still on the bathroom walls and in the shower the walls the the entire room looked like it hadn’t been wiped down ever!!! Crumbs were on top of the bed linen the whole stay was trash stay away I was charged an extra 12$ at check in when I booked for 84$ plus taxes and fees was 108$ it wasn’t even worth the 84$

Very good

Bad

Liked: Nothing
Disliked: Place wasn't clean, hole in the bathroom door, bathroom sink clogged, elevator wasn't working. I will definitely leave a review on Google.

Exceptional

Disliked: Elevators are down