WoodSpring Suites Reno Sparks

Very good

Great value, GREAT staff. Bare...

Liked: I loved the full-size refrigerator and two-burner stove in our kitchen.
Disliked: Two things could be improved on: No smoking, understandable, but please provide a safe location for smokers to go. Also, pets are allowed but nowhere for pets to relieve themselves. There is a trash can with waste bags, though.

Good

Liked: Customer service was friendly and professional at check in.
Disliked: There was no breakfast. Although, it is an extended stay with a kitchenette; there are no cookware or dishes. There should be at lest some cooking sets that one could check out or even rent from the front desk.

Good

Very poor

Disliked: Our room was still very dusty, and the floor was also dirty with dog hair as well as there being a dog toy under our couch, it appeared that out room wasn't cleaned. Although it is out of the hotels control, our room was very loud with people slamming doors etc. I would not stay here again.

Adequate

Liked: Very spacious room, appreciate they're pet friendly. Staff is wonderful and very kind, helpful.
Disliked: There needs to be a better solution to the water spillage when showering in a room for the disabled. The shower curtain isn't long enough so water splashes all over the faux wood flooring. There's only one small floor pad intended for a regular shower with tub when there should be one that is the length of the entire shower. If those two things were switched up, there'd be less of a mess. I'm not a disabled person in a wheelchair but if I was, or had a cane, it would be difficult to bend over to wipe the wet floor.

Will try not to stay...

Liked: Location
Disliked: Felt like they did the BARE Minimum to accommodate. Did not get the feeling of care, except when I checked in

Pleasant

Alright and not good quality

Liked: The room was a decent size, came with what’s promised in the description
Disliked: Gave me a keycard to a random persons room, did not bother to check if someone was living there before I entered the room. The keycards that were initially assigned did not work. The rooms did not have a lot of comfort and did not know the hotel was a hospitality home also. Did not know the hotel was 21+ there needs to be a thing on booking.com to specify that it is 21+.