Superb

Was not the greatest

Liked: No breakfast
Disliked: Main staff not reachable

We will not return.

Liked: Good location for getting in and out
Disliked: I told the person at the hotel counter that the refrigerator was broken, but he didn’t say sorry and said he would report it tomorrow morning. I stayed one night, and they tried to fix it after I left, but it didn’t help me one bit.

Knowing what I know now,...

Liked: Loved the location and how clean it was. The gym wasn’t state if the art, but it served its purpose. The laundry facility was very high tech and nice. Complimentary coffee during the morning was nice. The front desk team and housekeeping team were nice.
Disliked: I thought that not having carpet or rugs was a bit odd, but that made things more sanitary for me. I just asked for additional bathroom floor mats for use. I did not like that items that should be standard were sold ala carte. There were no pots and pans, but you could buy them from the front desk or go to the store and get your own. What am I supposed to do with them when I’m done? I can’t take them on the plane with me and you can’t leave them for the next guest. If you didn’t pay extra for housekeeping, you had to wash your own linen, which isn’t sanitary or a safe option for future guests in this post-pandemic era. How do I as a new guest know that my sheets and towels are properly washed and sanitized for my use during check-in? Why would you leave that responsibility up to another guest at the risk of an optional charge? Guests also had to take out their own trash, which was scary for me since I had a 6am flight to catch and was out there at 3am near a dumpster in the dark. I also did not like the fact that if I wanted anything extra (toilet paper, towels, soap, etc.), I had to ask the front desk instead of housekeeping who was constantly seen on my floor.

Pleasant

Disappointing

Liked: The rate
Disliked: No one was available for amenities, there was roaches in our room, no coffee on Sunday morning and the police was there when we arrived dealing with some trouble

Exceptional

Passable

Disliked: Out TV wouldn't change channels and volume had to be changed manually. We watched one channel, all night. Front desk, Shannon was notified. She tested the remote, and it worked on her TV downstairs. Went back to my room with the broken TV. I would've thought that's good enough reason for a room change.

I just need my money...

Liked: Nothing but a simple 5 hrs sleep but the neighbors rooms were very loud after 10pm. Worse experience
Disliked: I pay for the room from booking.com and the the property clerk told me that , that particular room was unavailable, he asked me how did it went through? I asked to pay the difference for the one that was available. He told me to call booking.com, but it was difficult to reach. I ended up buying another room with my credit card directly because i had an early flight to catch in the morning. I still can't get my refund from booking.com. And the room he said was unavailable was the exact room he gave me ( it has a king or a queen bed and a coach). That guy didn't want a third party booking site to be part of the deal... what's a scamer!